All device installs fail with"Realtek bluetooth suite doesn't work on"


  1. Posts : 397
    Windows 10 1803
       #1

    All device installs fail with"Realtek bluetooth suite doesn't work on"


    anyone seen this? build 10166, lenovo yoga 2. lots of missing devices, all driver packages for said devices bail out at install with the same message "Realtek bluetooth suite doesn't work on this PC", regardless of device.
    searched high and low via google, nothing relevant so far.

    i'm typing this on the victim....
      My Computer


  2. Posts : 397
    Windows 10 1803
    Thread Starter
       #2

    1. PCI\VEN_8086&DEV_0A03&SUBSYS_381917AA&REV_0B
    2. ACPI\VEN_INT&DEV_3400
    3. ACPI\VEN_VPC&DEV_2004
    4. ACPI\VEN_INT&DEV_340F

    all the above are without drivers altogether. then i have a few generic devices, ie. bluetooth device
    should I go through everything on a witchhunt for realtek-anything-at-all and remove/purge?
      My Computer


  3. Posts : 2
    Windows 10
       #3

    Same problem


    cognus said:
    anyone seen this? build 10166, lenovo yoga 2. lots of missing devices, all driver packages for said devices bail out at install with the same message "Realtek bluetooth suite doesn't work on this PC", regardless of device.
    searched high and low via google, nothing relevant so far.

    i'm typing this on the victim....

    I am having this same issue with my Yoga 2. I have not been able to find a fix. I reverted back to Windows 8.1 because none of the Lenovo chipsets would work, even though they claim they are for Windows 10. Have you been able to find a fix?
      My Computer


  4. Posts : 397
    Windows 10 1803
    Thread Starter
       #4

    RoysPeople said:
    I am having this same issue with my Yoga 2. I have not been able to find a fix. I reverted back to Windows 8.1 because none of the Lenovo chipsets would work, even though they claim they are for Windows 10. Have you been able to find a fix?
    yes I was able to get it done. basically remove the intel DPTF stuff altogether and do not install it again. don't install the lenovo interface software that works with it. remove the realtek bluetooth suite. then get everything else working, reinstall the realtek device but just forego the power mgmt stuff. it makes no difference
    ultimately i got there by reading some loud angry posts on a dell forum re: the same subject. I could tell no diff in battery

    speaking of yoga 2 I have the mystery of the century but will post it in storage. my second one has a drive interface that does not exist, apparently...
      My Computer


  5. Posts : 2
    Windows 10
       #5

    cognus said:
    yes I was able to get it done. basically remove the intel DPTF stuff altogether and do not install it again. don't install the lenovo interface software that works with it. remove the realtek bluetooth suite. then get everything else working, reinstall the realtek device but just forego the power mgmt stuff. it makes no difference
    ultimately i got there by reading some loud angry posts on a dell forum re: the same subject. I could tell no diff in battery

    speaking of yoga 2 I have the mystery of the century but will post it in storage. my second one has a drive interface that does not exist, apparently...
    Have you had any freezing problems? When I would wake my computer out of sleep, it would freeze. Also, it would not automatically sleep while on battery. It would sleep automatically while plugged in, but I had to manually put it to sleep while on battery. On battery it'd try to sleep but the hard drive kept cycling and would turn off and on while the screen remained black. I'm hesitant to try Windows 10 again.
      My Computer


  6. Posts : 397
    Windows 10 1803
    Thread Starter
       #6

    RoysPeople said:
    Have you had any freezing problems? When I would wake my computer out of sleep, it would freeze. Also, it would not automatically sleep while on battery. It would sleep automatically while plugged in, but I had to manually put it to sleep while on battery. On battery it'd try to sleep but the hard drive kept cycling and would turn off and on while the screen remained black. I'm hesitant to try Windows 10 again.
    no. I noticed no sleep/wake issues on either 10 or 8.1. But much of the time I had the other Lenovo power components removed also: Lenovo Energy Management.
    If you are showing in the Programs & Features listing a Lenovo Power Management or Lenovo Energy Management package, I would uninstall that and run for awhile and see what issues remain.

    there was a sequence to getting the stacks installed right. I recall that the MEI and TXN drivers/wares were problematic for awhile. Wish I could remember what the magic was... My usual drill would be to uninstall completely those devices and any Programs listings thereof, then try to install just one of them at a time via Device Manager, pointing to the relevant folder for each. have to look at the HW ID in the Driver details, Device Manager.

    wish I could be more clear... didn't take notes. I'm about to go through it for another round in a few days.... ordering SSD for Yoga 2 haswell i5 model... sheesh.

    one last thing that is probably too obvious: distinguish between the Baytrail model files and the Haswell models
    Also look for any Bangs in Device Manager in the system devices. what you describe could possibly be chipset driver related though I doubt.
    also there is battery firmware updates. for my last one it was not applicable but YMMV
      My Computer


 

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