Windows 10: System suddenly reboots when I try to install graphics driver


  1. Posts : 6
    Windows 10 Creators Update
       09 Apr 2017 #1

    System suddenly reboots when I try to install graphics driver


    I don't know why it didn't do it automatically but whatever. My GPU is Intel HD 5000. I tried to install both through online drivers via Windows Update, through Intel's setup program and the zip file. My main suspicion is the Night Light feature in the new update, because I turned it on and now it won't turn off (at the very least, it's the only problem I've noticed). I've tried safe mode, low-res video mode, and disable driver signing mode. When I tried 'Prevent reboot after system failure' it stopped rebooting so I assume it's a 'system failure' of some sort. Thanks
      My ComputerSystem Spec


  2. Posts : 2,865
    Windows 10.4 Home 1709 x64
       09 Apr 2017 #2

    Have you tried this one? 15.40.34.4624 from the March 30th 2017.

    Downloads for IntelĀ® HD Graphics 5000
      My ComputerSystem Spec


  3. Posts : 6
    Windows 10 Creators Update
    Thread Starter
       09 Apr 2017 #3

    Yeah I already tried that driver. It didn't work, same issue.
      My ComputerSystem Spec

  4.    09 Apr 2017 #4

    Have you tried running the installer as administrator? Also some exe files that you download from the internet have this feature.
      My ComputersSystem Spec


  5. Posts : 6
    Windows 10 Creators Update
    Thread Starter
       09 Apr 2017 #5

    swarfega said: View Post
    Have you tried running the installer as administrator? Also some exe files that you download from the internet have this feature.
    No effect. Also to clear things up, the install goes just fine until it says installing driver and then it goes black, waits a couple seconds and then makes the reboot sound, and when I go to device manager it still says Microsoft Basic Display Adapter.
      My ComputerSystem Spec


  6. Posts : 318
    Windows 10 Pro x64
       09 Apr 2017 #6

    Try using a program like 7zip to extract files from the installation package. Extract them all to a folder, then try to install the driver by going through the control panel for the video adapter and update driver. Point it to the folder where you have the files extracted and see if it works that way.
      My ComputersSystem Spec


  7. Posts : 6
    Windows 10 Creators Update
    Thread Starter
       10 Apr 2017 #7

    ArazelEternal said: View Post
    Try using a program like 7zip to extract files from the installation package. Extract them all to a folder, then try to install the driver by going through the control panel for the video adapter and update driver. Point it to the folder where you have the files extracted and see if it works that way.
    I already tried that, same thing happens.
    <hr>
    Edit to avoid double post: I reinstalled Windows and had the same problem. Latest ISO as found on official Microsoft website (build 15063.0) and no Night Light on, so that's not the problem. Have only tested through automatic drivers through Device Manager atm, probably no point trying anything else.
    Last edited by figgyc; 10 Apr 2017 at 13:48.
      My ComputerSystem Spec


 

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