1.    06 Apr 2017 #1
    Join Date : Jun 2015
    Posts : 906
    Win 10 Home

    Win 10 cant see Printer Scanner


    I have a Canon all in one printer scanner MX535. It was working perfectly until I had to do a win 10 re install, completely cleared out c drive. I installed PSE9 which I use for all my photos and scans. It refused to work, so I uninstalled and reinstalled both the printer, then pse9. Still no good. But can scan through 'image garden' part of the canon software so - canon talks to canon but not win 10 to printer.

    I installed windows scan from MS, but it keeps telling me I have to put a scanner in first, its in - and on. So that got me thinking, the problem is win 10, its not pse9 or canon. Control panel shows printer installed. I tried it on a usb connection, it worked but I want WIA, which PSE9 tells me it is missing???

    So it must be win 10. My router is fine and can see printer. I have tried win update, so am up to date there.

    Just put laptop on told it, using win scan, to work, it worked fine.

    win ver: 10.0.14393 on pc
      My ComputerSystem Spec
  2.    07 Apr 2017 #2
    Join Date : Apr 2016
    Manchester, U.K.
    Posts : 549
    Windows 10 Pro 64bit

    When you installed the scanner/printer AiO were you asked to enter the network details (SSID & passphrase)? If not then you may have to run set up again & choose wireless connection.

    I found my HP 2400 scanner is no longer compatible after a clean install of Win 10.
      My ComputerSystem Spec
  3.    07 Apr 2017 #3
    Join Date : Jun 2015
    Posts : 906
    Win 10 Home
    Thread Starter

    I seem to have posts missing from this thread??? I fixed it by moving a file in PSE9 from one folder to another. It was all here in the posts?????
      My ComputerSystem Spec

 


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