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  1.    10 Apr 2017 #11
    Join Date : Aug 2015
    Posts : 18
    Windows 10
    Thread Starter

    I am sure I had the printer turned on but anyway, have done the report again as attached.

    01-No, there is no USB "ding dong" sound when printer is turned on and off, and cannot recall this ever happening.

    02-There is nothing there when I try showing hidden devices.

    03- No, there is no :Unknown Device showing.
    USB Printing Support Missing From Device Manager Attached Files
      My ComputerSystem Spec
  2.    11 Apr 2017 #12
    Join Date : Apr 2015
    Posts : 229
    Windows 10 x64 v1703

    Windows is not detecting your printer. Try a different USB cable

    When you insert/remove a flash drive do you hear the "ding-dong"? Should be true for your printer as well

    To easily see when Windows detects USB h/w, download and run USBTreeView. The display should refresh as you connect/disconnect USB devices. In my example below you'll see
    • USB Mass Storage Device (is a flash drive in this case)
    • A web cam
    • A USB Composite device (is my USB wireless mouse/keyboard transceiver.)


    Also note, Windows doesn't need the device driver to detect plug and play h/w (like your USB printer). It only needs the driver to identify the device and use it's functionality. That means USBTreeView will show USB h/w detection whether or not the device driver is installed or not. (Detected h/w with no driver often appear with names like "Unknown" or appear in Device Manager under a "Other device" category.

    See what happens as you connect/disconnect your printer.

    Click image for larger version. 

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      My ComputerSystem Spec
  3.    11 Apr 2017 #13
    Join Date : Aug 2015
    Posts : 18
    Windows 10
    Thread Starter

    No, there is no ding dong sound whatever I remove, but guess what? It's all working again, but I don't know how it happened,
    although I did get an update message yesterday telling me there was a driver update, but after installing, nothing changed so maybe it need a re-boot. Also, no problem with the USB connections.
    Anyway, thanks for your help with this situation.
      My ComputerSystem Spec
  4.    11 Apr 2017 #14
    Join Date : Apr 2015
    Posts : 229
    Windows 10 x64 v1703

    Very odd you don't hear the Windows USB sounds for any device. In any case, glad you resolved the problem
      My ComputerSystem Spec

 
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