Hi Dear All Experts,
I have a Laptop HP Elitebook Intel core i5 (2520M)
And I installed windows 10 to it , it is 64 bit OS.
And I have A USB flash drive 16 GB, USB 3.0 But when I insert it to USB 3.0 hub.
it gives a message that device descroptor request failed,
some times it gives a message set Address failed
and sometime gives Port Reset failed
and now it gives device failed Enumeration.
So please kindly tel me about this issue.
Thank you!
hi
do you have an HP dvd for your laptop, it should have came with it ?
What is the model # of the HP Elite Laptop?when I insert it to USB 3.0 hub
Are you plugging this drive directly into the Blue USB 3.0 ports of the laptop? or are you using a USB 3.0 Hub? Does the Hub have it's own power adapter? If so, be sure to use it and plug it directly into the wall and not through a power strip as this will diminish the power.
If plugging directly into the USB 3.0 ports on the laptop Go to the HP Support/Drivers site, Type in your model # and download the Chipset driver, and under Software-solutions USB 3.0 software.
I surprised a client yesterday when I showed her the Blue USB port on her Notebook, didn't know she had it. It did help in copying files when plugging her WD My Book into it with its included/required USB 3.0 cable rather than use a USB 2.0 port.
The attached picture in Post #5 shows USB 2.0 ports (Black instead of USB 3.0 Blue) Are there USB 3.0 ports on the other side of the laptop?
Go to the HP Support/Drivers page Drivers Software for HP EliteBook 8460p Notebook PC - HP Support Center. and select your version of Windows (Ie) 32Bit or 64bit. Download the Chipset Driver and the USB 3.0 driver. When you download the driver, it unzips to a place on your C: drive. Usually C:\Software Distribution\Drivers or some such. Take note of where it downloads. This should start the Setup. If it fails, because it is for Windows 7, Browse to this folder, open it and right click Setup.exe and choose Properties/Compatibility make it compatible with Windows 7. Install the Chipset driver first, then the USB 3.0 driver in this fashion and restart. If you still have a problem, update the Bios.
I downloaded this photo from notebookcheck.net
And these are USB 3.0 ports (not in blue color)
i informed that these are usb 3.0 ports because when I Renew my windows these ports are not working untill I install USB 3.0 drivers.
And I have windows 10 in my machine, However windows 10 is still not supported by HP website for this Device,
And also in your provided link there is no option for windows 10
Did you follow the instructions in the Quote above to install the drivers? If you install drivers in Compatibility mode, they will install in Windows 10.Go to the HP Support/Drivers page Drivers Software for HP EliteBook 8460p Notebook PC - HP Support Center. and select your version of Windows (Ie) 32Bit or 64bit. Download the Chipset Driver and the USB 3.0 driver. When you download the driver, it unzips to a place on your C: drive. Usually C:\Software Distribution\Drivers or some such. Take note of where it downloads. This should start the Setup. If it fails, because it is for Windows 7, Browse to this folder, open it and right click Setup.exe and choose Properties/Compatibility make it compatible with Windows 7. Install the Chipset driver first, then the USB 3.0 driver in this fashion and restart. If you still have a problem, update the Bios.
As far as I know, any USB port that is Black and not Blue, is a USB 2.0 port, the chipset driver for the board and it's USB 2.0 ports may be included in the USB 3.0 Driver.
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