Windows 10: Mouse pad works normally, but USB mouse causes issues

  1.    29 Mar 2017 #1

    Mouse pad works normally, but USB mouse causes issues


    I've had this issue since last weekend and I've tried many different things in order to fix it. When I boot up my computer, I can use the mouse pad normally, but as soon as I use the external mouse, I can only either interact with the taskbar or anything else but the taskbar.

    I use a Steelseries Sensei RAW.

    Methods I have tried so far:
    Restart computer (several times)
    Run antivirus and anti-malware scans
    Closed Sticky Notes (which seemed to solve it, but just a little while)
    Installed new graphics card driver (again, solved it temporarily)
    System Restore
    Windows Recovery
    Command Prompt and run sfc /scannow trice
    Update Steelseries driver

    Sometimes, opening a program, which asked if I wanted to let it make changes to Windows helped a couple of times. It didn't matter which program it.

    I hope you can help. Thank in advance.
      My ComputerSystem Spec


  2. Posts : 4,617
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       29 Mar 2017 #2

    Many Notebooks/Laptops have a feature to turn off the Touchpad, usually a switch or an Fn+Fx key combination to do it, it's a hardware thing separate from the Operating System. The question would then be, does turning off the Touchpad while using the External mouse allow it to work normally?
      My ComputerSystem Spec

  3.    30 Mar 2017 #3

    Berton said: View Post
    Many Notebooks/Laptops have a feature to turn off the Touchpad, usually a switch or an Fn+Fx key combination to do it, it's a hardware thing separate from the Operating System. The question would then be, does turning off the Touchpad while using the External mouse allow it to work normally?
    Just tried it. The issue persists. Even if I enable the mouse pad again, it can only interact with what the external mouse can.
      My ComputerSystem Spec


 

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