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  1.    28 Mar 2017 #1
    Join Date : Jun 2015
    UK
    Posts : 2,090
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Can't Install HP Deskjet Printer Driver using Third Party Ink?


    I have a HP Deskjet 1514 printer which worked fine using OEM ink. I've just installed third party ink but the HP driver software refuses to acknowledge the Deskjet printer when trying to install the HP driver software. I read that HP driver software may block the installation if it finds third party ink installed. Is there a way of overcoming this problem? The printer works fine with the drivers installed by Windows 10 but I have no utilities to clean the ink cartridges.
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  2.    28 Mar 2017 #2
    Join Date : Aug 2014
    Forever West
    Posts : 3,922
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    That may be part of the class-action suit/s in Europe where printer manufacturers sell the printers cheap but the ink is expensive and the cartridges have a chip or feature that requires using only the manufacturers products. Generic and Refilled cartridges don't always work properly. The drivers are only part of the software included with printers and made available to Microsoft but usually one can go to the maker's site and download the full install, usually between 100MB and 300MB for the ones I've done.
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  3.    28 Mar 2017 #3
    Join Date : Jun 2015
    UK
    Posts : 2,090
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
    Thread Starter

    Quote Originally Posted by Berton View Post
    That may be part of the class-action suit/s in Europe where printer manufacturers sell the printers cheap but the ink is expensive and the cartridges have a chip or feature that requires using only the manufacturers products. Generic and Refilled cartridges don't always work properly. The drivers are only part of the software included with printers and made available to Microsoft but usually one can go to the maker's site and download the full install, usually between 100MB and 300MB for the ones I've done.
    Thanks. It's the HP full / basic install drivers which don't work. The printer works fine withe the very basic driver installed by Windows 10 - but there are no printer utilities.
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  4.    28 Mar 2017 #4
    Join Date : Aug 2014
    Forever West
    Posts : 3,922
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    The Utilities have always come on the CD and available on the maker's site, just have to look for the largest-size download if the description on the support site doesn't mention which is which. And some older devices may not have complete updates available, just gives validity to the "planned obsolescence" some folks assign to the problem. The simple issue is economics, once a product is no longer made/sold there is no money coming in for paying programmers to update the software to work with newer Operating Systems.
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  5.    28 Mar 2017 #5
    Join Date : Jun 2015
    UK
    Posts : 2,090
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
    Thread Starter

    Quote Originally Posted by Berton View Post
    The Utilities have always come on the CD and available on the maker's site, just have to look for the largest-size download if the description on the support site doesn't mention which is which. And some older devices may not have complete updates available, just gives validity to the "planned obsolescence" some folks assign to the problem. The simple issue is economics, once a product is no longer made/sold there is no money coming in for paying programmers to update the software to work with newer Operating Systems.
    The HP printer utilities are installed with the HP drivers, but the the HP drivers won't install because it finds the printer has third party inks installed. That's the problem. This is just a cheapskate trick by HP.
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  6.    28 Mar 2017 #6
    Join Date : May 2015
    Posts : 138
    Windows 7 Home Premium x64

    well can you remove all those 3rd party ink cartridges from your HP printer and purchase genuine HP ink carts where you reside, Steve?

    I'm in the USA and I never use 3rd party inks for my HP printer (an Officejet 6500A E710n printer) - I always use authentic HP ink carts that I buy from either Staples or Office Depot (I don't care how much the HP inks cost - money is never an issue for me).

    Edit: you could try the Staples UK or Staples Europe store to buy your HP ink cartridges (if you bought your HP printer in the UK). Also see this HP page on which HP inks you must use for your HP 1514 printer.
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  7.    28 Mar 2017 #7
    Join Date : May 2015
    Posts : 1,645
    Win 10 X64 Pro 15063

    The 1514 is an inexpensive inkjet printer.

    If it was mine, I'd regard this as a strong indication that it's time to recycle it. A cheap printer with expensive inks is not a happy combination from my point of view. At the moment, my printers are laser printers from Brother. I don't know about their ink jets, but they have no OEM toner chips on the lasers. I have had good luck with remanufactured cartridges (which, in principle, void the warranty). Brother also seems to provide driver support for old printers much longer than HP.

    I have a friend who has had good things to say about the Epson EcoTank approach. You may wish to consider one of those.
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  8.    28 Mar 2017 #8
    Join Date : Oct 2014
    Posts : 938
    Windows 8.1, Win10Pro

    HP recently updated it's Win10 printer drivers because of that class-action lawsuit to NOW allow you to use non-HP ink.

    You should purge the existing HP software and drivers, download the current Full Feature drivers and software from this link: http://support.hp.com/us-en/drivers/.../model/5385186

    After reinstalling, you should NOW be able to use non-HP ink -- but be advised, the ink levels monitor won't work with those.
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  9.    29 Mar 2017 #9
    Join Date : Jun 2015
    UK
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    Thread Starter

    Quote Originally Posted by erpster4 View Post
    well can you remove all those 3rd party ink cartridges from your HP printer and purchase genuine HP ink carts where you reside, Steve?

    I'm in the USA and I never use 3rd party inks for my HP printer (an Officejet 6500A E710n printer) - I always use authentic HP ink carts that I buy from either Staples or Office Depot (I don't care how much the HP inks cost - money is never an issue for me).

    Edit: you could try the Staples UK or Staples Europe store to buy your HP ink cartridges (if you bought your HP printer in the UK). Also see this HP page on which HP inks you must use for your HP 1514 printer.
    The printer is actually my father's. He doesn't print much so it's much cheaper just to buy the third party ink at half the price of OEM inks. The print quality is fine using the default drivers installed by Windows 10. It's jsut annoying HP have designed their driver software to refuse to install if third party inks are used.
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  10.    29 Mar 2017 #10
    Join Date : Jun 2015
    UK
    Posts : 2,090
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
    Thread Starter

    Quote Originally Posted by bobkn View Post
    The 1514 is an inexpensive inkjet printer.

    If it was mine, I'd regard this as a strong indication that it's time to recycle it. A cheap printer with expensive inks is not a happy combination from my point of view. At the moment, my printers are laser printers from Brother. I don't know about their ink jets, but they have no OEM toner chips on the lasers. I have had good luck with remanufactured cartridges (which, in principle, void the warranty). Brother also seems to provide driver support for old printers much longer than HP.

    I have a friend who has had good things to say about the Epson EcoTank approach. You may wish to consider one of those.
    The printer isn't used much so it's most cost effective just to keep it and use third party ink at half the price of HP ink.
      My ComputersSystem Spec

 
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