Synaptics Touchpad Will Not Scroll (Windows 10)

Craig said:

Hi! New to the forum...I just upgraded my windows 7 original install on my Toshiba Laptop (3 years old) to the Windows 10 Home Preview Build (10130 was installed). Everything appears to be working EXCEPT my touchpad will not scroll.
It is a Synaptics V7.5 on PS-2 port.
I went to the Synaptics website and don't see a windows 10 driver for this...How can i get the scrolling to work on the touchpad (everything else seems to be working on the pad)...
Thanks in advance for all help

Craig, try the following Synaptics touchpad drivers from Toshiba which were posted in late August:
v19.0.16.3 (full Win10 certified) [posted 8/21/2015]
v19.0.14.31 [posted 8/20/2015]

I know the 19.0.14.31 version worked on my dad's Toshiba C55Dt-A touchscreen laptop (a mid-summer 2013 model) with pre-installed Win8.1 and that version will also work on Win10 though I haven't upgraded to Win10 yet until "Threshold wave 2" comes out or until the end of year 2015.

You can try this solution, it might work:
Go to Settings-->Devices-->Mouse & touchpad
There you will see an option 'Scroll inactive windows when I hover over them', turn that off.

Please reply back if this works for you.

I think windows did download that latest windows 10 driver from toshiba for the touchpad....although as i mentioned it didn't work initially when i did the direct upgrade from my old 7 to 10...however, once i clean installed (and enabled it in the touchpad settings) the mouse touchpad does work just fine and i have no problem with the one finger scrolling now...

I suspect there was some kind of conflict which got eliminated when i did the clean install...

Thanks to all for your help!

I have a Dell laptop and I downloaded all of my drivers from their Support page, which detects your computer and figures out which drivers (and other downloads) are appropriate for you. In my case, this included the Synaptics Touchpad driver.

However, I have experienced the same problem you have (scrolling not working), usually after a reboot. The only solution I have found is to reinstall the driver (on my computer, the folder path is C:\dell\drivers\R237318), and then reboot. This usually works, and if it doesn't, I just do it again and it does. (I've never had to do it more than twice.)

I hope this helps someone.

I spent 3 hours with this touchpad - reinstalling drivers, editing registry, till on some forum among huge descriptions one guy wrote "Install old driver and stop ***** the topic" As it turned out he was right, First try to uninstall the new driver for Win10, and try the old version for Win7.
If need more instructions and a link to a driver - click here

Hwalker1 said:

That look like a solution. Unfortunately Sony does not provide drivers for the synaptics device in my Vaio as they no longer provide any backup services.

hello, i had the same problem with my synapticts pointer is sony vaio, i upgraded to Synaptics_v19_0_19 (http://www.synaptics.com/en/drivers.php)
and then i goes to:
control panel> mouse> click pad> setting> scroll> tick the one finger edge scrolling vertical, horizontal and switch direction
it's done

icpwolverine said:

New to the forum I too have issues with my Synaptics Clickpad.. I found the I am able to install original hp driver for my hp laptop and at first I had to use a usb mouse then went to the properties in control panel and select the synaptics mouse then clicked reset defaults and poof everything worked with it... only problem was when I rebooted it lost communication with the device..

HP Envy 17 J181NR
Intel Graphics along side Nvidia graphics
16 GB memory
1 TB HDD x2
dual boot with Windows 8.1 Pro

I also had the same issues with my touchpad and with a little research I found the solution. please checkout this link:
http://stonednerds.com/solution-touch-pad-not-working-after-updating-windows-to-8-1/