Windows 10: Synaptics Touchpad Will Not Scroll (Windows 10)

Page 3 of 4 FirstFirst 1234 LastLast
  1.    18 Aug 2015 #21

    I had forgotten to mention that the "trick" i found that worked in my case is that although the touchpad driver that microsoft downloaded for my toshiba laptop's touchpad scroll pad did NOT work when i did the upgrade (even with activating one finger scrolling in settings) it DID work by doing that once i did an actual CLEAN, for those who upgraded but didn't later clean install, you might find that doing that would make all the difference for you...It did for me :)

    Probably some driver conflict was brought over in the upgrade which was eliminated by clean installing, so something to consider...
    Last edited by Craig; 18 Aug 2015 at 10:30.
      My ComputerSystem Spec

  2. Posts : 285
    Windows 7 Home Premium x64
       02 Sep 2015 #22

    Craig said: View Post
    Hi! New to the forum...I just upgraded my windows 7 original install on my Toshiba Laptop (3 years old) to the Windows 10 Home Preview Build (10130 was installed). Everything appears to be working EXCEPT my touchpad will not scroll.
    It is a Synaptics V7.5 on PS-2 port.
    I went to the Synaptics website and don't see a windows 10 driver for this...How can i get the scrolling to work on the touchpad (everything else seems to be working on the pad)...
    Thanks in advance for all help
    Craig, try the following Synaptics touchpad drivers from Toshiba which were posted in late August:
    v19.0.16.3 (full Win10 certified) [posted 8/21/2015]
    v19.0.14.31 [posted 8/20/2015]

    I know the version worked on my dad's Toshiba C55Dt-A touchscreen laptop (a mid-summer 2013 model) with pre-installed Win8.1 and that version will also work on Win10 though I haven't upgraded to Win10 yet until "Threshold wave 2" comes out or until the end of year 2015.
      My ComputerSystem Spec

  3.    12 Sep 2015 #23

    You can try this solution, it might work:
    Go to Settings-->Devices-->Mouse & touchpad
    There you will see an option 'Scroll inactive windows when I hover over them', turn that off.

    Please reply back if this works for you.
      My ComputerSystem Spec

  4.    12 Sep 2015 #24

    I think windows did download that latest windows 10 driver from toshiba for the touchpad....although as i mentioned it didn't work initially when i did the direct upgrade from my old 7 to 10...however, once i clean installed (and enabled it in the touchpad settings) the mouse touchpad does work just fine and i have no problem with the one finger scrolling now...

    I suspect there was some kind of conflict which got eliminated when i did the clean install...

    Thanks to all for your help!
      My ComputerSystem Spec

  5.    07 Oct 2015 #25

    Reinstall Synaptics Driver

    I have a Dell laptop and I downloaded all of my drivers from their Support page, which detects your computer and figures out which drivers (and other downloads) are appropriate for you. In my case, this included the Synaptics Touchpad driver.

    However, I have experienced the same problem you have (scrolling not working), usually after a reboot. The only solution I have found is to reinstall the driver (on my computer, the folder path is C:\dell\drivers\R237318), and then reboot. This usually works, and if it doesn't, I just do it again and it does. (I've never had to do it more than twice.)

    I hope this helps someone.
      My ComputerSystem Spec

  6.    18 Oct 2015 #26

    This worked for me (as I remember it): [Updated]

    [On Dell XPS L502X]
    The install executable did not work, but this did:

    1. Download appropriate Win10 driver for trackpad and extract to a folder -
    2. Uninstall and any existing Synaptics driver from both Device Manager and Programs & Features, then restart.
    3. In Device Manager, right-click on the track pad and select 'Update Driver Software'.
    4. Select 'Browse my computer for driver software' then
    'Let me pick from a list of device drivers on my computer' then
    'Have Disk...'
    5. In the location box, put [Driver Folder]\WinWDF\x64 (or x86 if you have a 32-bit only PC)
    (replace [Driver Folder] with the location of the folder that contains 'WinWDF', 'Autorun.inf', 'ReleaseNotes.html', and 'Setup.exe').
    6. Click 'OK' then 'Next' and it should install successfully.
    7. Restart, and it should work correctly, with the latest config tool and smooth scrolling.

    I hope that this helps some of those, whom are struggling
    Last edited by FlyingTitan; 10 Jan 2016 at 14:51.
      My ComputerSystem Spec

  7.    24 Nov 2015 #27

    I spent 3 hours with this touchpad - reinstalling drivers, editing registry, till on some forum among huge descriptions one guy wrote "Install old driver and stop ***** the topic" As it turned out he was right, First try to uninstall the new driver for Win10, and try the old version for Win7.
    If need more instructions and a link to a driver - click here
      My ComputerSystem Spec

  8.    08 Dec 2015 #28


    Hwalker1 said: View Post
    That look like a solution. Unfortunately Sony does not provide drivers for the synaptics device in my Vaio as they no longer provide any backup services.
    hello, i had the same problem with my synapticts pointer is sony vaio, i upgraded to Synaptics_v19_0_19 (
    and then i goes to:
    control panel> mouse> click pad> setting> scroll> tick the one finger edge scrolling vertical, horizontal and switch direction
    it's done
      My ComputerSystem Spec

  9.    20 Dec 2015 #29

    solution to touchpad issues !

    icpwolverine said: View Post
    New to the forum I too have issues with my Synaptics Clickpad.. I found the I am able to install original hp driver for my hp laptop and at first I had to use a usb mouse then went to the properties in control panel and select the synaptics mouse then clicked reset defaults and poof everything worked with it... only problem was when I rebooted it lost communication with the device..

    HP Envy 17 J181NR
    Intel Graphics along side Nvidia graphics
    16 GB memory
    1 TB HDD x2
    dual boot with Windows 8.1 Pro
    I also had the same issues with my touchpad and with a little research I found the solution. please checkout this link:
      My ComputerSystem Spec

  10.    27 Dec 2015 #30

    I recently upgraded from Windows 7 to Windows 10 on one of my Intel 965 based Satellite A200 laptops. The Synaptics touch pad scroll worked well except for within Windows 10 settings windows, with the Widows 7 driver.
    The scrolling is fully functional now with driver version
    I couldn't get scrolling to work at all with current version drivers.

    After a Windows 10 update and restart I noticed that the srcoll was working even better. It is now more smoother and responsive. Windows update history showed "Synaptics Input software update released in August, 2008", version
    Last edited by xavier60; 29 Dec 2015 at 04:45.
      My ComputerSystem Spec

Page 3 of 4 FirstFirst 1234 LastLast

Related Threads
Disable TouchPad in Drivers and Hardware
I have a Lenovo ThinkPad R500 laptop on which Win 10 hasbeen installed. The laptop was given to me just to try Win 10. I dislike usingthe touch pad and want to disable it but I can't do it. One way that issupposed to work is to go to Control Panel...
I am running the latest build of Windows 10 (build 10240). Now that release date is coming driver updates are arriving for my laptop (Acer ES1-111M). One of which is for the Synaptics touchpad. When I apply this driver and restart my laptop the...
Synaptics touts more secure fingerprint readers, in time for Windows 10 and Android M Source A Guy
Solved touchpad adjust in Drivers and Hardware
10162 trial, please can you tell me how to adjust touchpad settings, only mouse stuff adjust shows its a dell p10f001 laptop,thankyou
hi guys, well scrolling is not possible anymore, maybe because of an update. in IE Smooth Scroll is off, but on just give the same result. In Outlook 2013 same problem as in Explorer. Scroll Lock is off, Numeric Lock is on.
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 02:39.
Find Us