Windows 10: Distorted Audio - soundcard broken?

  1.    22 Mar 2017 #1

    Distorted Audio - soundcard broken?

    Is my soundcard broken?

    Just a day ago I accidentally yanked my headphone cord while it was in the socket(the one on the back of my desktop). This broke the plastic around the edge.

    Now when I plug my headphones in again, the sound is missing half of the frequencies(rendered unintelligible) and is very quiet.

    I have a socket on the front of my desktop as well, and when plugged in from there I still have the same problem. Jiggling the cord in the socket will change some of the frequencies and the pan, but it doesn't fix the problem. I have also tried restarting the computer as well as banging on it, but so far I still have the problem.

    I'm on windows 10, my motherboard is a msi CSM-B75MA-P45. I think my audio driver is realtek.

    Any help is appreciated.
      My ComputerSystem Spec

  2. ArazelEternal's Avatar
    Posts : 318
    Windows 10 Pro x64
       23 Mar 2017 #2

    Considering the issue is happening both when using the rear port and the front port Im betting that you damaged the connector on the headphones and not the sound card. That is the only thing that would cause the same issue to happen wether you are using the front or rear port. To make certain of this, try your headphones in a jack on another computer or audio device like a CD player, smartphone, portable radio, etc and see if the problem persists. If it does, its definitely the headphones.
      My ComputersSystem Spec

  3.    23 Mar 2017 #3

    Hi Arazel. Thanks for the response. I just tried plugging my headphones into my laptop and the sound comes out fine, however the sound coming from the desktop is still distorted. I think it is a problem with my desktop and not the headphones themselves.
      My ComputerSystem Spec

  4. ArazelEternal's Avatar
    Posts : 318
    Windows 10 Pro x64
       24 Mar 2017 #4

    In the desktop, is it an actual card or is it integrated sound? IF its a seperate card, you might be able to try the integrated (if it has it, Im assuming it does) and see if it produces the same results.
      My ComputersSystem Spec

  5.    24 Mar 2017 #5

    I think it's just integrated sound. I didn't buy a separate soundcard. It's whatever came with the motherboard.

    So do you think it's the sound card that's messed up, or is the way the computer is processing the sound? You seem to know more about this than I do.
      My ComputerSystem Spec


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