keyboard stopped working ! ( code 19)

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  1. Posts : 6
    Windows 10 Home Single Language
       #1

    keyboard stopped working ! ( code 19)


    keyboard on my dell laptop has stopped working. Initially device manager code was 19 , after trying to uninstall keyboard and restart code changed twice. once to code 12 then code 10. Now , it shows error code 10.

    I can't type much since I am using on screen keyboard.
    Details are posted here :-
    https://answers.microsoft.com/en-us/...f-6f16b495c51c

    keyboard works fine when booting other OS. I have remix os on usb drive ,keyboard works in it.
    Attached Thumbnails Attached Thumbnails keyboard stopped working ! ( code 19)-imp.png   keyboard stopped working ! ( code 19)-imp2.png  
      My Computer


  2. Posts : 366
    Windows 10 Pro x64
       #2

    Try checking to see if you can download an updated keyboard driver from Dell's website. Aside from that, I would try running sfc /scannow in an admin command prompt. Corrupt/missing system files can cause all sorts of weird issues. It may not do anything to fix it, but its an easy check to do and doesnt cost anything and certainly cant hurt.

    As it works in other OSs, its doubtful that its a hardware issue.
      My Computers


  3. Posts : 6
    Windows 10 Home Single Language
    Thread Starter
       #3

    ArazelEternal said:
    Try checking to see if you can download an updated keyboard driver from Dell's website. Aside from that, I would try running sfc /scannow in an admin command prompt. Corrupt/missing system files can cause all sorts of weird issues. It may not do anything to fix it, but its an easy check to do and doesnt cost anything and certainly cant hurt.

    As it works in other OSs, its doubtful that its a hardware issue.

    I did run sfc and DISM command as administrator. lt completed successfully and showed no errors. i updated all the drivers from dells website already.
      My Computer


  4. Posts : 6
    Windows 10 Home Single Language
    Thread Starter
       #4

    There was no solution to this problem. Reset or restore is required. I tried two restore points. older one worked.
      My Computer


  5. Posts : 366
    Windows 10 Pro x64
       #5

    That's really interesting. I'd like to find out why it wasn't working and what caused it.
      My Computers


  6. Posts : 3
    Windows 10 Home
       #6

    Hey everyone, I just got this issue after installing VMWare Workstation 15 and the fix for it was the below steps:

    1 - Navigate to the registry key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}


    2 - Once you find the two folders, there is no need to expand them further (if you do, you'll find folders labeled "0000", "0001", "Properties", etc. -- just ignore these).
    3 - To fix the keyboard, click directly on the 4D36E96B-E325-11CE-BFC1-08002BE10318 folder (don't expand it). Once you click the folder, you'll see registry value files appear on the right hand side.
    4 - The file you're looking for is the last one in the group -- the one named UpperFilters. Double-click on it, and a small box opens titled "Edit Multi-Screen"
    5 - Once the Edit Multi-Screen box opens, you want to delete any information in the Value data: field (if there is any), and type kbdclass When finished, click the OK button.
    6 - Reboot your system and I hope the issue will be fixed.
      My Computer


  7. Posts : 1
    1903
       #7

    edino said:
    Hey everyone, I just got this issue after installing VMWare Workstation 15 and the fix for it was the below steps:

    1 - Navigate to the registry key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}


    2 - Once you find the two folders, there is no need to expand them further (if you do, you'll find folders labeled "0000", "0001", "Properties", etc. -- just ignore these).
    3 - To fix the keyboard, click directly on the 4D36E96B-E325-11CE-BFC1-08002BE10318 folder (don't expand it). Once you click the folder, you'll see registry value files appear on the right hand side.
    4 - The file you're looking for is the last one in the group -- the one named UpperFilters. Double-click on it, and a small box opens titled "Edit Multi-Screen"
    5 - Once the Edit Multi-Screen box opens, you want to delete any information in the Value data: field (if there is any), and type kbdclass When finished, click the OK button.
    6 - Reboot your system and I hope the issue will be fixed.
    I just registered to this forum to say that you saved my life, I had lost hope before seeing this thread, thank you so much !
      My Computer


  8. Posts : 1
    Windows 10 Home
       #8

    edino said:
    Hey everyone, I just got this issue after installing VMWare Workstation 15 and the fix for it was the below steps:

    [FONT="]1 - Navigate to the registry key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}[/FONT]
    [FONT="]
    [/FONT]

    [FONT="]2 - Once you find the two folders, there is no need to expand them further (if you do, you'll find folders labeled "0000", "0001", "Properties", etc. -- just ignore these).[/FONT]
    [FONT="]3 - To fix the keyboard, click directly on the 4D36E96B-E325-11CE-BFC1-08002BE10318 folder (don't expand it). Once you click the folder, you'll see registry value files appear on the right hand side.[/FONT]
    [FONT="]4 - The file you're looking for is the last one in the group -- the one named UpperFilters. Double-click on it, and a small box opens titled "Edit Multi-Screen"[/FONT]
    [FONT="]5 - Once the Edit Multi-Screen box opens, you want to delete any information in the Value data: field (if there is any), and type kbdclass When finished, click the OK button.[/FONT]
    6 - Reboot your system and I hope the issue will be fixed.
    I also just registered to say thank you. God bless you for your help
      My Computer


  9. Posts : 1
    Windows 10
       #9

    You're the best of the best

    edino said:
    Hey everyone, I just got this issue after installing VMWare Workstation 15 and the fix for it was the below steps....
      My Computer


  10. Posts : 1
    Win10
       #10

    @edino: Many many thanks for solving this big problem! I need this PC for my Corona Home Office and you helped me continuing working! Thank you VERY much!
      My Computer


 

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