1.    21 Mar 2017 #1
    Join Date : Apr 2016
    India
    Posts : 6
    Windows 10 Home Single Language

    keyboard stopped working ! ( code 19)


    keyboard on my dell laptop has stopped working. Initially device manager code was 19 , after trying to uninstall keyboard and restart code changed twice. once to code 12 then code 10. Now , it shows error code 10.

    I can't type much since I am using on screen keyboard.
    Details are posted here :-
    https://answers.microsoft.com/en-us/...f-6f16b495c51c

    keyboard works fine when booting other OS. I have remix os on usb drive ,keyboard works in it.
    Attached Thumbnails Attached Thumbnails imp.png   imp2.png  
      My ComputerSystem Spec
  2.    21 Mar 2017 #2
    Join Date : May 2014
    Cross Plains, WI
    Posts : 315
    Windows 10 Pro x64

    Try checking to see if you can download an updated keyboard driver from Dell's website. Aside from that, I would try running sfc /scannow in an admin command prompt. Corrupt/missing system files can cause all sorts of weird issues. It may not do anything to fix it, but its an easy check to do and doesnt cost anything and certainly cant hurt.

    As it works in other OSs, its doubtful that its a hardware issue.
      My ComputersSystem Spec
  3.    21 Mar 2017 #3
    Join Date : Apr 2016
    India
    Posts : 6
    Windows 10 Home Single Language
    Thread Starter

    Quote Originally Posted by ArazelEternal View Post
    Try checking to see if you can download an updated keyboard driver from Dell's website. Aside from that, I would try running sfc /scannow in an admin command prompt. Corrupt/missing system files can cause all sorts of weird issues. It may not do anything to fix it, but its an easy check to do and doesnt cost anything and certainly cant hurt.

    As it works in other OSs, its doubtful that its a hardware issue.

    I did run sfc and DISM command as administrator. lt completed successfully and showed no errors. i updated all the drivers from dells website already.
      My ComputerSystem Spec
  4.    22 Mar 2017 #4
    Join Date : Apr 2016
    India
    Posts : 6
    Windows 10 Home Single Language
    Thread Starter

    There was no solution to this problem. Reset or restore is required. I tried two restore points. older one worked.
      My ComputerSystem Spec
  5.    22 Mar 2017 #5
    Join Date : May 2014
    Cross Plains, WI
    Posts : 315
    Windows 10 Pro x64

    That's really interesting. I'd like to find out why it wasn't working and what caused it.
      My ComputersSystem Spec

 


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