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  1.    21 Mar 2017 #31
    Join Date : Aug 2015
    Posts : 40
    Windows 10
    Thread Starter

    Here are all 4 SPD slots (these screenshots are all with the original RAM):

    Click image for larger version. 

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ID:	126131Click image for larger version. 

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ID:	126132Click image for larger version. 

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ID:	126133Click image for larger version. 

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ID:	126134
      My ComputerSystem Spec
  2.    21 Mar 2017 #32
    Join Date : Oct 2013
    NW Florida
    Posts : 9,442
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint

    In the screenshot above you are running 2 different sets of ram. 2 Dimms made by Kingston and 2 Dimms with a Generic ram with no manufacturer listed, shows part number as Vcolor though. Are you sure that is the original ram?

    Also, I saw where you are trying to upgrade ram. You are showing 2 sets of screenshots with different sets installed in each. Although I read the thread, could you refresh me and explain the problem you are having? I thought you couldn't boot with one set. What did I miss?
      My ComputersSystem Spec
  3.    21 Mar 2017 #33
    Join Date : Aug 2015
    Posts : 40
    Windows 10
    Thread Starter

    When I purchased the computer originally, the model in the shop had 4GB RAM with two empty slots and I had the shop add 4 more GB before I took it home. So when I say "original RAM" I mean what I've been running with ever since I bought the computer some years ago. The computer boots just fine with those 4 2GB sticks.

    I now want to upgrade to 16 GB from the original 8 GB (4 x 2GB), and I purchased 4 x 4GB sticks. I bought Patriot RAM 1600 first and couldn't get that to work. I was able to return those for a refund.

    I then bought 4 x 4GB Kingston RAM, described above. Those, like the Patriot RAM, will not allow me to boot at all, in any combination of old 2GB sticks and new 4GB sticks, or all 4GB sticks. I can boot with just two of the old RAM or with all 4 of the old RAM but not with the new RAM at all.

    Unfortunately, I cannot return those for a refund due to the second store's return policy. I can however exchange them for something else in the store.

    So my issue is I'm trying either to find a way to get the new Kingston RAM to work, or to find out why not so I can go back to the store that sold them and tell them what I need that will work.
      My ComputerSystem Spec
  4.    21 Mar 2017 #34
    Join Date : Oct 2013
    NW Florida
    Posts : 9,442
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint

    try taking all the ram out and install 1 stick of the new ram in the slot closest to the CPU and try to boot up. Make sure it is installed and seated properly. you will be running 1 stick of ram only.
      My ComputersSystem Spec
  5.    21 Mar 2017 #35
    Join Date : Oct 2013
    NW Florida
    Posts : 9,442
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint

    did you update the Chipset Drivers?
      My ComputersSystem Spec
  6.    21 Mar 2017 #36
    Join Date : Aug 2015
    Posts : 40
    Windows 10
    Thread Starter

    Quote Originally Posted by essenbe View Post
    try taking all the ram out and install 1 stick of the new ram in the slot closest to the CPU and try to boot up. Make sure it is installed and seated properly. you will be running 1 stick of ram only.
    Thank you. I will do that as soon as I get a chance and report back with the result.
      My ComputerSystem Spec
  7.    21 Mar 2017 #37
    Join Date : Aug 2015
    Posts : 40
    Windows 10
    Thread Starter

    Quote Originally Posted by essenbe View Post
    did you update the Chipset Drivers?
    No just the BIOS. How do I update the Chipset drivers?
      My ComputerSystem Spec
  8.    21 Mar 2017 #38
    Join Date : Oct 2013
    NW Florida
    Posts : 9,442
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint

    Find your model number on Gateway's web site and see if there is a newer version of your chipset driver. Was your computer brand new when you bought it?
      My ComputersSystem Spec
  9.    21 Mar 2017 #39
    Join Date : Apr 2015
    Posts : 12,811
    W10Prox64

    Quote Originally Posted by djbaxter View Post
    No just the BIOS. How do I update the Chipset drivers?
    Drivers & Downloads

    Click image for larger version. 

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ID:	126147
      My ComputerSystem Spec
  10.    21 Mar 2017 #40
    Join Date : Aug 2015
    Posts : 40
    Windows 10
    Thread Starter

    Quote Originally Posted by essenbe View Post
    Find your model number on Gateway's web site and see if there is a newer version of your chipset driver. Was your computer brand new when you bought it?
    Yes it was new.
      My ComputerSystem Spec

 
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