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  1.    08 Jul 2015 #1
    Join Date : May 2015
    Posts : 35
    Windows 10

    Fingerprint Reader ?


    Hi,

    I have a Lenovo X1 Carbon (2012 version) with a fingerprint reader. When I want to install the lenovo driver I have a message that said the Windows Biometric Framework need to be activate. I go into gpedit.msc and active the service, reboot the computer but still the error...

    I check in the bios, no error..

    Thanks in advance
      My ComputerSystem Spec
  2.    08 Jul 2015 #2
    Join Date : Sep 2014
    Posts : 91
    64-bit 10240 10 Pro

    Try looking at services and make sure that service is running. I would thing it should be set to automatic start.
      My ComputerSystem Spec
  3.    08 Jul 2015 #3
    Join Date : May 2015
    Posts : 35
    Windows 10
    Thread Starter

    Quote Originally Posted by Gary View Post
    Try looking at services and make sure that service is running. I would thing it should be set to automatic start.
    The service is running, but still impossible to configure fingerprint...
      My ComputerSystem Spec
  4.    08 Jul 2015 #4
    Join Date : Sep 2014
    Posts : 91
    64-bit 10240 10 Pro

    If it is a USB device try unplugging it and then plug it back in.
      My ComputerSystem Spec
  5.    08 Jul 2015 #5
    Join Date : May 2015
    Posts : 35
    Windows 10
    Thread Starter

    Quote Originally Posted by Gary View Post
    If it is a USB device try unplugging it and then plug it back in.
    Oh no, it's an internal one
      My ComputerSystem Spec
  6.    08 Jul 2015 #6
    Join Date : Sep 2014
    Posts : 91
    64-bit 10240 10 Pro

    OK Sorry but that is all I can do. I have never used a Fingerprint Reader. Have you tried the manufacturer's website for an update?
      My ComputerSystem Spec
  7.    08 Jul 2015 #7
    Join Date : May 2015
    Posts : 35
    Windows 10
    Thread Starter

    Quote Originally Posted by Gary View Post
    OK Sorry but that is all I can do. I have never used a Fingerprint Reader. Have you tried the manufacturer's website for an update?
    I launch Windows Update, i'll see if it's solved something..
      My ComputerSystem Spec
  8.    08 Jul 2015 #8
    Join Date : Oct 2013
    Standish, Lancashire
    Posts : 6,107
    Windows 10 Pro x64

    It must be a driver issue as my fingerprint reader works fine.
      My ComputersSystem Spec
  9.    08 Jul 2015 #9
    Join Date : May 2015
    Posts : 35
    Windows 10
    Thread Starter

    It's weird because in the device manager I can see the fingerprint, and there is a driver for it. But in settings, I can't configure fingerprint
      My ComputerSystem Spec
  10.    08 Jul 2015 #10
    Join Date : May 2015
    Posts : 35
    Windows 10
    Thread Starter

    It was a driver issue, now it's work
      My ComputerSystem Spec

 
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