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  1. Joined : May 2015
    Posts : 18
    Windows 10
       08 Jul 2015 #1

    Fingerprint Reader ?


    Hi,

    I have a Lenovo X1 Carbon (2012 version) with a fingerprint reader. When I want to install the lenovo driver I have a message that said the Windows Biometric Framework need to be activate. I go into gpedit.msc and active the service, reboot the computer but still the error...

    I check in the bios, no error..

    Thanks in advance
      My System SpecsSystem Spec


  2. Joined : Sep 2014
    Posts : 92
    64-bit 10240 10 Pro
       08 Jul 2015 #2

    Try looking at services and make sure that service is running. I would thing it should be set to automatic start.
      My System SpecsSystem Spec


  3. Joined : May 2015
    Posts : 18
    Windows 10
       08 Jul 2015 #3

    Gary said: View Post
    Try looking at services and make sure that service is running. I would thing it should be set to automatic start.
    The service is running, but still impossible to configure fingerprint...
      My System SpecsSystem Spec


  4. Joined : Sep 2014
    Posts : 92
    64-bit 10240 10 Pro
       08 Jul 2015 #4

    If it is a USB device try unplugging it and then plug it back in.
      My System SpecsSystem Spec


  5. Joined : May 2015
    Posts : 18
    Windows 10
       08 Jul 2015 #5

    Gary said: View Post
    If it is a USB device try unplugging it and then plug it back in.
    Oh no, it's an internal one
      My System SpecsSystem Spec


  6. Joined : Sep 2014
    Posts : 92
    64-bit 10240 10 Pro
       08 Jul 2015 #6

    OK Sorry but that is all I can do. I have never used a Fingerprint Reader. Have you tried the manufacturer's website for an update?
      My System SpecsSystem Spec


  7. Joined : May 2015
    Posts : 18
    Windows 10
       08 Jul 2015 #7

    Gary said: View Post
    OK Sorry but that is all I can do. I have never used a Fingerprint Reader. Have you tried the manufacturer's website for an update?
    I launch Windows Update, i'll see if it's solved something..
      My System SpecsSystem Spec


  8. Joined : Oct 2013
    Standish, Lancashire
    Posts : 4,776
    Windows 10 Pro x64
       08 Jul 2015 #8

    It must be a driver issue as my fingerprint reader works fine.
      My System SpecsSystem Spec


  9. Joined : May 2015
    Posts : 18
    Windows 10
       08 Jul 2015 #9

    It's weird because in the device manager I can see the fingerprint, and there is a driver for it. But in settings, I can't configure fingerprint
      My System SpecsSystem Spec


  10. Joined : May 2015
    Posts : 18
    Windows 10
       08 Jul 2015 #10

    It was a driver issue, now it's work
      My System SpecsSystem Spec


 
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