1.    17 Mar 2017 #1
    Join Date : Mar 2017
    Posts : 4
    windows 10

    DVD Player not working after automatic Microsoft update, software


    A few days ago there was an automatic update to my Windows 10 operating system. After the update when I put a DVD into the multimedia optical drive, all I get is the message, "Insert a DVD into the drive." I've tried several DVD's but none work.

    When I put a CD into the drive, it works perfectly. I see the DVD player listed in This PC.

    A friend who lives in the same building as I has had exactly the same problem. What can we do to solve this problem?
      My ComputerSystem Spec
  2.    17 Mar 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,081
    Win 10 Pro (1703)

    Hi, perhaps you could clarify what sort of DVD you are referring to.. e.g.
    - blank (DVD-R, DVD-RW, dual layer)
    - pre-recorded (film)
    - audio
    - data
    - something else

    What happens when you try to look at the drive using file explorer? can you see the files/folders on the DVD?
      My ComputerSystem Spec
  3.    17 Mar 2017 #3
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,133
    Windows 10 Pro Build 1703

    Saw this in the Windows 10 News thread.

    Disk Management - How to Post a Screenshot of

    I know you didn't say crash but I also know there was another DVD not working in say the last week.


    Ken
      My ComputerSystem Spec
  4.    18 Mar 2017 #4
    Join Date : Mar 2017
    Posts : 4
    windows 10
    Thread Starter

    More details about the non-functioning DVD player


    The Multimedia Optical Drive on my computer functions for CDs but not for DVDs. I tried many types of DVDs but all I get on my monitor is the message, "To play something, insert a DVD." This all happened after the automatic Microsoft update several days ago. When I look at File Explorer, I see the DVD Player with the name of the disc that is in the drive.

    I thought there was perhaps an easy fix to this because obviously I'm not the only one experiencing this problem. I wish I could make the problem clearer but I am not technically skilled.
      My ComputerSystem Spec
  5.    18 Mar 2017 #5
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,081
    Win 10 Pro (1703)

    Hi, what are your Autoplay options set to?
    Click image for larger version. 

Name:	Snap 2017-03-18 at 18.14.15.jpg 
Views:	4 
Size:	50.2 KB 
ID:	125653

    And can you play DVD videos if you install e.g. VLC player?

    See e.g.
    [Solved] Windows DVD Player - AutoRun not working
      My ComputerSystem Spec
  6.    19 Mar 2017 #6
    Join Date : Mar 2017
    Posts : 4
    windows 10
    Thread Starter

    I now have "Use AutoPlay for all media and devices" checked.


    I accessed the Control Panel and checked the Use AutoPlay box then saved the change. I also restarted my computer. But still the DVDs do not play.

    What is the best way to download the VCL player? I'll try that.

    The inability for my DVD player to work came right after the Microsoft update. Do you think this might have been responsible for the problem?

    Thanks for your help.

    Tom
      My ComputerSystem Spec
  7.    19 Mar 2017 #7
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,133
    Windows 10 Pro Build 1703

    Seems I posted the incorrect link in posting #3. My apologies.

    Here is link I was trying to post from the recent update and DVD issues.

    Cumulative Update KB4013429 and KB4013418 Windows 10 Build 14393.953

    VLC found here

    Download official VLC media player for Windows - VideoLAN
      My ComputerSystem Spec
  8.    19 Mar 2017 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,081
    Win 10 Pro (1703)

    Click image for larger version. 

Name:	Snap 2017-03-19 at 15.59.50.jpg 
Views:	2 
Size:	28.6 KB 
ID:	125763

    Please post a screenshot like this showing your autoplay settings.
      My ComputerSystem Spec
  9.    24 Mar 2017 #9
    Join Date : Mar 2017
    Posts : 4
    windows 10
    Thread Starter

    DVDs are playing again


    After uninstalling the KB4013429 Microsoft update and restarting my computer, the problem is solved. Now when I insert a DVD into the Multimedia Optical Drive, it plays perfectly.
      My ComputerSystem Spec
  10.    24 Mar 2017 #10
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,133
    Windows 10 Pro Build 1703

    I just saw the other day that that update was causing other issues and has been replaced.

    Cumulative Update KB4015438 for Windows 10 v1607 Build 14393.969

    Great to hear your is working.

    Ken
      My ComputerSystem Spec

 


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