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  1.    16 Mar 2017 #1
    Join Date : Feb 2017
    Posts : 9
    Windows 10 x64

    Annoying Restart :(


    hello everyone, Im having this problem that whenever I play a game online and offline my computer restart
    Im aware that W10 has an issue with AMD with the drivers, so I downloaded the latest driver of my Vcard from the website but it still keeps on restarting. its not like this when my OS is W8.1. I really dont know what to do since Im not that into tech stuff

    PLEASE HELP ME!

    Maybe this will help?
    Click image for larger version. 

Name:	agdfgdfgdfg.png 
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ID:	125442
      My ComputerSystem Spec
  2.    17 Mar 2017 #2
    Join Date : Apr 2016
    Manchester, U.K.
    Posts : 549
    Windows 10 Pro 64bit

    Have you checked that the pc is not overheating? Check vents for dust.
    Is the PC fully up to date with all drivers & Windows/MS updates?
      My ComputerSystem Spec
  3.    17 Mar 2017 #3
    Join Date : Oct 2014
    Trnava
    Posts : 2,855
    Windows 10.4 Home 1709 x64

    Latest APU driver is here - APU

    As suggested check temperatures, run benchmarks.

    FurMark: VGA Stress Test

    Prime95 Download

    You can check for drivers with Driver Easy Free.
      My ComputerSystem Spec
  4.    17 Mar 2017 #4
    Join Date : Mar 2016
    Posts : 42
    Windows 10

    Does your power completely cut out or is there a BSOD? If it completely cuts out it will most likely be an overheating or PSU issue. If there is a BSOD please will you link your dump file.
      My ComputerSystem Spec
  5.    17 Mar 2017 #5
    Join Date : Feb 2017
    Posts : 9
    Windows 10 x64
    Thread Starter

    thank you guys!

    so uh, its not overheating and @DeclanT power is completely cut then restart while im in game.
    @Bastet see, thats when the problem occurs all of my drivers are fully updated, OS too. but when I rollback to my previous Vcard driver (Sapphire Nitro Radeon r7 360) the older one, everythings run fine, I can go hours and hours of playing
    @TairikuOkami I have downloded multiple drivers both chipset and Vcard drivers but none of the latest one are working.

    Also; I can leave my Desktop ON all night downloading movies etc without its restarting so I guess its not about overheating?
    it only restart when Im playing games, Dota2, GTA5 etc etc

    sorry guys if I might get you confuse lol
      My ComputerSystem Spec
  6.    17 Mar 2017 #6
    Join Date : Mar 2016
    Posts : 42
    Windows 10

    I don't suppose you have another GPU that you could use in your system @pooch22 ? If you do you could use it to rule out that it could be a faulty GPU.


    Also please run both of these programs together for around 1 hour and see if the system reboots.
    FurMark: VGA Stress Test

    Prime95 Download
      My ComputerSystem Spec
  7.    17 Mar 2017 #7
    Join Date : Feb 2017
    Posts : 9
    Windows 10 x64
    Thread Starter

    Hi guys im back! please bear with me

    Here are the results!

    Furmark
    Click image for larger version. 

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Views:	5 
Size:	217.8 KB 
ID:	125501

    Prime95
    Click image for larger version. 

Name:	memory.png 
Views:	3 
Size:	203.3 KB 
ID:	125502

    please be advice that im currently using the old driver for my Vcard that has no issue whatsoever but if I change my Vcard driver to the latest driver, the "Restart" will occur
      My ComputerSystem Spec
  8.    17 Mar 2017 #8
    Join Date : Mar 2016
    Posts : 42
    Windows 10

    89'C is hot but not unsafe. Most GPUs can go up to ~97C before they throttle. But it is a sign you have a cooling problem. Be sure your case has plenty of air flow and that it is clean inside. You may have to adjust some cable management if the wires are blocking airflow.

    Try updating your drivers again and check what temps you reach before the system cuts out.
      My ComputerSystem Spec
  9.    17 Mar 2017 #9

    I dont see heat being the problem if it only happens when the newest drivers are installed, i'd put it down to a driver problem however its not a common problem with this release as far as im aware, Which for sure means theres something else. Heat wont help but it i dont think its the main issue.
      My ComputerSystem Spec
  10.    17 Mar 2017 #10
    Join Date : Mar 2016
    Posts : 42
    Windows 10

    I Agree and I have never seen driver affect heat before, however, it's very strange that the PC completely cuts out. Is there a reason why you need to update your driver or are you just courious? I would wait for the next drivers and see if the issues persists
      My ComputerSystem Spec

 
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