Windows 10: Microphone/Sound Issues

  1.    14 Mar 2017 #1

    Microphone/Sound Issues


    I am (again) having microphone issues. If I:
    Right Click Speaker Icon
    Choose 'Recording Devices'
    Double Click 'Microphone'
    Choose 'Levels' Tab
    The marker sits at the '0' (or 'OFF') position on the slide, and the 'speaker' is 'X'd" out. (As - hopefully - shown in attachment.

    I can click on this to 'fix' it, of course, but the fix lasts less than one minute, and then happens again.
    I have found in the past that the surest solution was the Restore System process. Unfortunately -- THAT, too, seems to have 'gone on the blink' -- so am hoping someone has a permanent fix for this??
    Thanks so much for any help you can offer!

    Processor: Intel(R) Core(TM) i5-5250U CPU @ 1.60 GHz
    Installed Memory(RAM) 8.00 GB (7.89 GB usable)
    System Type: 64-bit Operating System, x64-based processor
    Intel HD Graphics

    Amount of RAM 7.89 GB

    Amount of available hard drive space Used space 43.8 GB; Free space 421 GB

    Processor type and speed Intel 15-5250U (NUC) @ 1.60 GHz
    64-bit OS x64-based processor
    Attached Thumbnails Attached Thumbnails SoundLevel.jpg  
      My ComputerSystem Spec


  2. Posts : 6,919
    Windows 10 Pro x64 Build 1709
       16 Mar 2017 #2

    Hi jakmi

    Was scanning forum and came across your posting. I couldn't help but notice your use of the word "again".

    Could I ask what did you do to fix last time? Do you know when this started?

    If just recently could you look back through your Windows update history to see if a Realtek driver was recently installed to help you. If so skip my next suggestion about trying to update driver, it has been done for you, and go to down grading driver.

    One of the obvious and repeated themes is to update your Realtek driver. Try this and test.

    Should this prove unsuccessful I'm going to recommend you head to Intel site and get the original sound driver. You may also have this on your install disk. It very well is also on your computer and can be accessed by looking for drivers on your computer once you click update drivers.

    Note current driver version number so you know the install worked, either advance it or downgrading it. I would also create a restore point before messing with drivers. I saw you were having an issue, hopefully you can create new.

    The next most common fix theme seems to be malware. Not sure what you use every day but if drivers don't resolve then it might be an idea to look for pests. I would first recommend Malwarebytes from Malwarebytes.com. That or HitmanPro.

    Please post back.


    Ken
      My ComputerSystem Spec

  3.    16 Mar 2017 #3

    Hi Ken,
    Thanks for the reply. Oddly, my computer tech was just here, and did all the 'driver stuff' .... All seemed to be working great -- until he left, and I attempted to dictate something with DNS. Got about 3 lines done and it quit & I was back to step 0 again.
    As I mentioned in the original post, the only thing that USED to work is to 'Restore System'. However THAT option is no longer available (Long Story!).
    I may try 'downgrading' drivers as you suggested -- and malware, too. I'll let you know if anything works, and would appreciate any further suggestions.
    Thanks so much.
    Judy
    Caledon Ken said: View Post
    Hi jakmi

    Was scanning forum and came across your posting. I couldn't help but notice your use of the word "again".

    Could I ask what did you do to fix last time? Do you know when this started?

    If just recently could you look back through your Windows update history to see if a Realtek driver was recently installed to help you. If so skip my next suggestion about trying to update driver, it has been done for you, and go to down grading driver.

    One of the obvious and repeated themes is to update your Realtek driver. Try this and test.

    Should this prove unsuccessful I'm going to recommend you head to Intel site and get the original sound driver. You may also have this on your install disk. It very well is also on your computer and can be accessed by looking for drivers on your computer once you click update drivers.

    Note current driver version number so you know the install worked, either advance it or downgrading it. I would also create a restore point before messing with drivers. I saw you were having an issue, hopefully you can create new.

    The next most common fix theme seems to be malware. Not sure what you use every day but if drivers don't resolve then it might be an idea to look for pests. I would first recommend Malwarebytes from Malwarebytes.com. That or HitmanPro.

    Please post back.


    Ken
      My ComputerSystem Spec


  4. Posts : 6,919
    Windows 10 Pro x64 Build 1709
       16 Mar 2017 #4

    Likely a driver issue. You do a restore and you get older driver. Then Window helps you by updating. Malware usually doesn't go away with a restore.

    If the older driver works we need to shut off Windows helping you.


    Ken
      My ComputerSystem Spec


 

Related Threads
I'm trying to use my microphone (Playstation Gold Headset, Wireless USB) to record my voice and make videos with Bandicam, but when I go into the sound manager and click "listen to the device" I can't actually click Ok or Accept. Cancel is the only...
I'm not sure if this problem came when I updated to Windows 10, but my built-in microphone is not working anymore. When I test it there is some residual sound (as some friends also tell me when I do TeamSpeak with them without a headset through the...
I went into PC World today, where I'd bought a Lenovo G50 laptop a month or so ago, and a week ago Dragon V. 13 as it still wasn't picking up any dictation at all. They downloaded the latest driver from Conexant but still no luck the guy saying that...
Microphone issues in Drivers and Hardware
Monoprice usb microphone. I'm only hearing my recordings prominently in the left channel and have to press my headphones on the right channel to hear the 2nd channel. Is there a way to check the volume balance for both channels?
Whenever I activate Cortana either by clicking the little microphone icon near Ask me anything bar or by WinKey + C, the sound level of my microphone changes to 62, so I several times went to Recording Devices -> Right click on Microphone ->...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 10:20.
Find Us