1.    08 Mar 2017 #1
    Join Date : Jul 2015
    Posts : 139
    Windows 10

    scanner worked on my old laptop, but not my new one, both Win10


    I have an ancient HP Scanjet 4500c scanner which isn't supported by HP any more, but for which Windows 10 installed the driver automatically when I plugged it into my old laptop. However when I plug it into my new laptop Device Manager says "There are no compatible drivers for this device." How is it possible that it used to work in Windows 10 and now it doesn't?
      My ComputerSystem Spec
  2.    08 Mar 2017 #2
    Join Date : Aug 2014
    Forever West
    Posts : 3,922
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    I ran into a similar situation with an older HP printer/scanner that worked on the lady's Desktop with Win10 but wouldn't work on her husband's new Notebook that came with Win10, same message about no drivers. HP's support site had no drivers for Win10. Turned out the Desktop was an Upgrade to Win10 but was still able to use her Win7 drivers. They got a new printer. I would imagine a clean install of Win10 on the Desktop would have had the same issue about no drivers.
      My ComputerSystem Spec
  3.    08 Mar 2017 #3
    Join Date : Jul 2015
    Posts : 139
    Windows 10
    Thread Starter

    Thanks for replying!

    Yes, that would explain it. The old laptop had been upgraded from Windows 7.

    I downloaded a driver from Softpedia but I haven't tried to install it yet. Virustotal gives it the all clear in every test except Comodo which alerts for "heur.suspicious" (i.e. not a specific virus/trojan). I'm trying to work out whether it would be safe to install.
      My ComputerSystem Spec
  4.    08 Mar 2017 #4
    Join Date : Aug 2015
    Posts : 611
    W10 Home 1703

    If you can find a Windows 7 driver from HP then you could install that using compatibility mode.
    Compatibility Mode Settings for Apps - Change in Windows 10
      My ComputerSystem Spec
  5.    08 Mar 2017 #5
    Join Date : Jul 2015
    Posts : 139
    Windows 10
    Thread Starter

    HP don't publish software for devices over 10 years old, which includes my scanner. In the end I found a driver at Softpedia, checked it was clean at Virustotal, installed it in compatability mode, and it works.
      My ComputerSystem Spec
  6.    09 Mar 2017 #6
    Join Date : Dec 2015
    Posts : 18
    Windows 10

    Hi ricecrispies,

    Did you tried to install a compatible driver to have a try? I think you can try first. Use the device manager to find a compatible driver.
      My ComputerSystem Spec
  7.    09 Mar 2017 #7
    Join Date : Jul 2015
    Posts : 139
    Windows 10
    Thread Starter

    As I said earlier, HP have removed all drivers for very old gear from their web site.
      My ComputerSystem Spec
  8.    09 Mar 2017 #8
    Join Date : Aug 2015
    Posts : 611
    W10 Home 1703

    Glad to hear you found one that works. Gotta love keeping that old equipment useful!
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Unable to get Win10 to recognize EPSON 4870 Photo Scanner
I have thus far been able to get my 4870 scanner working. I have tried the EPSON recommended drivers for Win10 and several versions of Vuescan. The drivers seem to install OK but as soon as the install completes an error message appears stating that...
Drivers and Hardware
Huawei e220- how to get it worked with Win10
How I can get E220 worked with Win10 without going into Device manager and messing with drivers, usb xci complaint controllers etc.?
Drivers and Hardware
My DVD ROM does has not worked since Win8.1 upgrade, I now have Win10.
I have been trying every fix possible or either the fixes I find are not compatible w/ my system. My burner is a Toshiba CDDVDW TS-L633N,
Drivers and Hardware
Solved Activated Win10 on defective laptop, how to transfer key to new laptop
Hello, I bought a laptop for a client, wiped and formatted the hard drive that had Windows 8.1 Home. Installed Windows 10 Pro. And activated it with a purchased key. When I started working on it, there were a lot of issues, and a defective touch...
Windows Updates and Activation
Stuck at "Attempting Repairs" on second laptop, first one worked fine
I'm at my wits end. I took advantage of the Windows 10 update on my Samsung laptop several weeks ago, and everything went fine. I've been using it daily with no issues. So, when my wife asked if she should allow the update on her (identical)...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 13:34.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums