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  1.    05 Mar 2017 #1
    Join Date : Mar 2017
    Posts : 8
    Windows 10

    No audio output device is installed


    I bought a new headset, plugged it in, sound works great. Of course, when ever i'm using a computer something has to fail. And this something was the microphone. Microphone works fine on other devices. It appeared that the mic was not plugged in(yes, I did plug it in). After some searching, I updated the VIA HD drivers to High Definition Audio Device. It recognized the microphone. Again, something has to fail for me. This time it was the speakers itself. I tried to revert back to VIA drivers but now I get a red x on the audio icon which says No Audio Output Device is installed. I've restarted my computer each time I try to install a new driver. It's just getting hopeless

    Code:
    Computer Information:
        Manufacturer:  Gigabyte Technology Co., Ltd.
        Model:  GA-78LMT-USB3
        Form Factor: Desktop
        No Touch Input Detected
        
    Processor Information:
        CPU Vendor:  AuthenticAMD
        CPU Brand:  AMD FX(tm)-6300 Six-Core Processor             
        CPU Family:  0x15
        CPU Model:  0x2
        CPU Stepping:  0x0
        CPU Type:  0x0
        Speed:  4018 Mhz
        6 logical processors
        3 physical processors
        HyperThreading:  Supported
        FCMOV:  Supported
        SSE2:  Supported
        SSE3:  Supported
        SSSE3:  Supported
        SSE4a:  Supported
        SSE41:  Supported
        SSE42:  Supported
        AES:  Supported
        AVX:  Supported
        CMPXCHG16B:  Supported
        LAHF/SAHF:  Supported
        PrefetchW:  Supported
        
    Network Information:
        Network Speed:  
        
    Operating System Version:
        Windows 10 (64 bit)
        NTFS:  Supported
        Crypto Provider Codes:  Supported 311 0x0 0x0 0x0
        
    Video Card:
        Driver:  NVIDIA GeForce 9500 GT
    
    
        DirectX Driver Name:  nvd3dum.dll
        Driver Version:  21.21.13.4201
        DirectX Driver Version:  21.21.13.4201
        Driver Date: 14 Nov 2016
        OpenGL Version: 3.3
        Desktop Color Depth: 32 bits per pixel
        Monitor Refresh Rate: 60 Hz
        DirectX Card: NVIDIA GeForce 9500 GT
        VendorID:  0x10de
        DeviceID:  0x640
        Revision:  0xa1
        Number of Monitors:  1
        Number of Logical Video Cards:  1
        No SLI or Crossfire Detected
        Primary Display Resolution:  1280 x 1024
        Desktop Resolution: 1280 x 1024
        Primary Display Size: 13.31" x 10.63"  (17.01" diag)
                                                33.8cm x 27.0cm  (43.2cm diag)
        Primary Bus: PCI Express 16x
        Primary VRAM: 512 MB
        Supported MSAA Modes:  2x 4x 8x 
        
    Sound card:
        Audio device: Speakers (2- High Definition Au
        
    Memory:
        RAM:  16381 Mb
      My ComputerSystem Spec
  2.    05 Mar 2017 #2
    Join Date : Jan 2014
    Inverness
    Posts : 1,190
    Win 10

    That screenshot doesn't really help. It shows what motherboard you have but not what error code (if any) is showing in the Device Manager for the VIA Audio (or High Definition). That would help more to try and help you.

    By the way, "High Definition Audio" is just a generic basic function Windows installed driver, not the actual sound hardware driver.
      My ComputersSystem Spec
  3.    05 Mar 2017 #3
    Join Date : Mar 2017
    Posts : 8
    Windows 10
    Thread Starter

    Quote Originally Posted by fireberd View Post
    That screenshot doesn't really help. It shows what motherboard you have but not what error code (if any) is showing in the Device Manager for the VIA Audio (or High Definition). That would help more to try and help you.

    By the way, "High Definition Audio" is just a generic basic function Windows installed driver, not the actual sound hardware driver.
    It's just my system specs not an error log file. All the the devices that show up in Device Manager seem to function fine with no unknown or faulty devices
      My ComputerSystem Spec
  4.    05 Mar 2017 #4
    Join Date : Apr 2015
    Posts : 229
    Windows 10 x64 v1703

    Code:
    Sound card:
        Audio device: Speakers (2- High Definition Au
    The audio device is using the default generic driver. m/b specs says audio is Realtek.

    In device manager, right click the device, select Update. Windows should be find the driver.
      My ComputerSystem Spec
  5.    06 Mar 2017 #5
    Join Date : Dec 2015
    Posts : 18
    Windows 10

    Plugin in the MIC to the right port, and enter the device manager, click the "Scan for hardware changes" to have a try.
      My ComputerSystem Spec
  6.    06 Mar 2017 #6
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,043
    Windows 10 Pro

    You should only download drivers from the Motherboard manufacturers download site. GA-78LMT-USB3 (rev. 6.0) - GIGABYTE - Motherboard , Graphics Card , Laptop , Mini-PC , Server , PC Peripherals and more The driver is for Realtek not Via. Try installing the right driver and see how it goes.
      My ComputerSystem Spec
  7.    07 Mar 2017 #7
    Join Date : Mar 2017
    Posts : 8
    Windows 10
    Thread Starter

    nothings working, I have tried a lot of drivers. How can I reset my audio to what it was before?
      My ComputerSystem Spec
  8.    07 Mar 2017 #8
    Join Date : Jan 2014
    Inverness
    Posts : 1,190
    Win 10

    A screenshot of the Device Manager, Sounds section is still needed. Can't really offer a suggestion until I see what is showing there now.

    e.g this is mine It shows AMD which the audio for HDMI, Realtek and Tranzport which is a wireless controller for my recording studio program.

    Click image for larger version. 

Name:	Device Manager Capture.JPG 
Views:	0 
Size:	65.0 KB 
ID:	124090
      My ComputersSystem Spec
  9.    07 Mar 2017 #9
    Join Date : Mar 2017
    Posts : 8
    Windows 10
    Thread Starter

    Click image for larger version. 

Name:	Capture.JPG 
Views:	1 
Size:	52.1 KB 
ID:	124100
    would a system restore work?
      My ComputerSystem Spec
  10.    07 Mar 2017 #10
    Join Date : Jan 2014
    Inverness
    Posts : 1,190
    Win 10

    Yours still shows Via HD Audio. From other posts here, and what the Gigabyte site shows for your motherboard it is not VIA audio it is Realtek. Uninstall the VIA HD Audio in the Device Manager (Right click on the VIA entry and then LEFT click Uninstall. Also uninstall the Via Drivers.

    Go to the Gigabyte site and download and install the correct Realtek audio driver.
    GA-78LMT-USB3 (rev. 6.0) - GIGABYTE - Motherboard , Graphics Card , Laptop , Mini-PC , Server , PC Peripherals and more
      My ComputersSystem Spec

 
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