"Windows has used a foreign language printer information file" Help

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  1.    27 Feb 2017 #1

    "Windows has used a foreign language printer information file" Help

    There is only one down load on the Epson Website for the Printer Driver. Epson Q & A indicates that for Windows 7,8, XP & 2000 (nothing said for W10), but it recognises W10 and 64 bit of my son's new laptop.
    To quote "Windows has used a foreign language printer information file more commonly if you complete the Windows "Found new hardware Wizard" during the installation of the Epson Printer driver. You can resolve the issue with a full Uninstall of the Printer Driver.
    Note - Using Control Panel alone will not remove foreign language files.
    I have downloaded the same printer driver for my PC. The printer preferences are normal English There may be other problems, but I don't use my son's S20 printer.
    My questions are, 1 what else do I have to do other that use Cortana get to Uninstall/install window and remove the Epson Files to completely remove this foreign language file - after doing whatever is also suggested.
    The what do I do wrong by going on to the Epson website and get to the download Printer driver file and presumably unzip it somehow if it is zipped.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 11,091
    Windows 10 Pro x64 Build 1803
       27 Feb 2017 #2

    Hi Bill

    If you are trying to remove the Epson printer software and language I would do this.

    Create a restore point.

    Then right click on Start, left click on Control Panel, left clcik on Uninstall a program under the heading Programs.

    If they installed a Windows language pack, open a command prompt(admin and type lpksetup /u

    Click one on language you want to uninstall, click Next. You will have to restart.

    As to installing, I can't find that printer. Are there more letters or a style name? If he just connects printer to device does windows recognize and can he print. May be necessary to do a scan for new hardware in Device Manager.

    Something is initiating language pack install, what other languages are installed on your son's laptop?

      My ComputerSystem Spec

  3.    27 Feb 2017 #3

    Hi Ken, Thank you for responding. If you go to epson uk get to the support page where you are requested to type in I just type S20 Stylus Printer, or Stylus Printer and from the selection icons chose the S20. The last update is dated 2008 it's that old.
    regards Bill
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 11,091
    Windows 10 Pro x64 Build 1803
       27 Feb 2017 #4

    Thanks. Beyond me why we can't just have a worldwide site with everything.

    Okay, went to site and I must be doing something different. On this page under drivers I get Driver 6.64 dated November 12, 2012.


    Now this is an exe so once downloaded you just double click and it will install. I would download and save driver. I would do this for two reasons, one you own it and have a copy, two, if you select run and internet does something weird, well nobody needs another issue.

      My ComputerSystem Spec

  5.    27 Feb 2017 #5

    Hi Ken created a restore point - Then got to the control panel and clicked on to Icon described now as Epson Stylus S20 Series Printer uninstall/changed clicked on this not much happened after a few minutes still nothing left clicked on it again -still nothing Right clicking gets Uninstall /Change button, left clicking on gets this gets- Please wait while the program is being uninstalled or changed. It has been like now for over 10 minutes. When I have uninstalled programs before . It's rapid.I don't think any thing is happening - It's now about 20 minutes and the Epson Icon is still there.
    I have a pop up for Epson stylus S20 series Printer Uninstall Ver 7.8.5EN and the cancel button available, ok button faint.
    This had slightly overlain a System Properties pop up previously it had said I had created a laptop restore point when the time was 19:29 hrs+ on Acer(c:) system protection on. I had only used the create button not the Configure or System restore button.
    I am going to have to soon cancel the Printer uninstall pop up click cancel it's now 40 minutes
    I afraid epson Stylus printer seems to be still there
      My ComputerSystem Spec

  6.    27 Feb 2017 #6

    Checking on control panel /Back up and Restore (Windows7) is the heading in the Control Panel is perhaps the cause of 40 minutes of waiting. It States Windows Back-up has not been set up and a badge ICON Set back-up
    Restore Windows could not find a back up for this computer.
    I will have to stop for today. bill
      My ComputerSystem Spec

  7. Caledon Ken's Avatar
    Posts : 11,091
    Windows 10 Pro x64 Build 1803
       27 Feb 2017 #7

    Okay. Reboot. The go to back to programs and right click Epson and Uninstall.

    You are right, most are quick, some aren't but 20 minutes is too long. If it takes more than five minimize open windows. Sometimes a Yes No or other such prompt appears in a panel that is hidden behind the panels you are looking at.

    The end result, you are waiting on it and it is waiting on you.

    If this fails we either need a tool from Epson or a good removal tool like revo uninstaller.

      My ComputerSystem Spec

  8.    27 Feb 2017 #8

    Hi Ken, Wound it up again clicked on Uninstall this was at 21-28hrs GMT- Did a test clicking on uninstall a little later and got the previous pop up message. Please wait as before while uninstalling. That said I did manage to change the inks on the Arabic page using this PC on the same page, but in English and guessing the Arabic on the Laptop. Getting a test print patch was quite easy, but I got it wrong somewhere and had a Clean heads program cut in and wasted some ink using the wrong button. At 21-40hrs GMT still as before Nothing seems to have happened. Giving it back to my Son now for his DVD's - will have another go later after I have a chat with Epson. also to explore Acer.
    I would of thought having bought it just a month ago and with Windows 10 as the operating system - I was suprised to see the reference to Windows 7 on the Backup and restore program I noted earlier.
    Reading your comment again I forgot to minimize.
    Thanks for your help Bill.
      My ComputerSystem Spec

  9. Caledon Ken's Avatar
    Posts : 11,091
    Windows 10 Pro x64 Build 1803
       27 Feb 2017 #9

    Not to worry about the Windows 7. They ported the backup and restore function that was in 7, that was dropped in 8 to 10. The panels are updated to look like 10 but for those that used the functionality they will be very familiar. That is just a name to make Win 7 people happy although it does seem to be stressing out new Win 10 users.

    If you haven't set up Backup and Restore (Windows 7) it will just say that, which it did. It does not have anything to do with uninstalling Programs.

    Sounds like the Epson install is corrupt. If the Epson printer won't uninstall then I would be using the trial version of Revo-Uninstaller to remove.

      My ComputerSystem Spec

  10.    27 Feb 2017 #10

    Thanks Ken, From WikiPedia. Revo Uninstaller first runs the selected program's built-in uninstaller, then searches and removes associated files and registry entries that the uninstaller may not have removed from the user's drive.

    Revo Uninstaller also cleans out:

    Files in the temporary folder
    Entries in the Windows start-up applications folder
    Browser history and cache of Internet Explorer, Firefox, Opera and Netscape
    The recently opened file list in Microsoft Office applications ..................This would worry me
    Revo Uninstaller can also irrecoverably delete files. ..................This would worry me

    A portable version is available that can be run without installing onto or modifying the system, in particular from external storage media such as USB and network drives. This sounds Ok if it does not cause data to be lost such as important documents
    The freeware version of Revo Uninstaller does not find or uninstall 64-bit applications.[4][5][6] .............This would worry me
    This he last bit especially.
    What would cause a program to be so un-uninstallable it cannot be touched.
      My ComputerSystem Spec

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