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  1.    27 Feb 2017 #11

    I must leave it now and see what Epson and Acer have to say. Tomorrow here.Good night.
      My ComputerSystem Spec
  2.    27 Feb 2017 #12
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,133
    Windows 10 Pro Build 1703

    Hi Bill, Always good to be cautious. I wish more people were, lot less issues.

    Yes revo-uninstaller has turned into a Swiss Army knife as they compete for market share. You can install and then through options, set it up to your liking. Much like CCCleaner, they still give you the option of what you run and how aggressive tool is.

    I really don't want you to run any of their tools, just remove the Epson printer software.

    Your recently opened file list, while helpful is just a list of file names you recently used. When you want a file you can navigate to it and double click. The list starts to be rebuilt. I understand this may be something more difficult in your situation.

    Revo can also permanent delete files by securely deleting them. Again a basic tool today because as we all know just cause we said delete doesn't mean someone can't say undelete.

    You don't need the portable version, you are not in the repair business although we all seem to get a lot of exposure. LOL

    As to 64 bit programs, I doubt very much your Epson printer is using 64 bit code. Programs using 64 bit code is "new", just look in your Program(x86) folder to see how much 32 bit code we are all still running.

    Again, I don't think you want to run their tools, just uninstall Epson and then maybe uninstall Revo.

    A program to become unstable... well that could be anything. You follow this forum, how many times is the answer a clean install. It could have been interrupted during installation, it could have been interrupted during an uninstall, it may have left entries in the registry that said it is there but its not. One of the members here fought with the same issue on a java install. Windows does an acceptable job uninstalling programs, not a great job.

    Now I said I would uninstall the Epson Printer. You've tried twice, unsuccessfully. I looked at Epson site and they have a removal tool for the MAC. Ouch. They should have one for Windows as you will see numerous hits for how do I uninstall Espon software.

    May be try uninstalling one more time. This time open task manager and watch the uninstall program CPU performance. If it is changing it is working and may be it just takes time.

    While not the way I would do it, you could uninstall the Windows language pack and then go right to install. It may be very successful and could even straighten out what is preventing its uninstall. I'm not guaranteeing it and it may get stuck installing.

    Maybe as a consumer take a run at Epson. Ask them where they are hiding the Windows Uninstall tool.

    Post back your plans.


    Ken
      My ComputerSystem Spec
  3.    28 Feb 2017 #13

    Thank you Ken for responding. I have read your post, but I must leave it for later - I have too much other stuff that I must do today. I will not bore you with my troubles unless your a pro bono barrister with hopefully expertise in UK Planning Law needed urgently.
      My ComputerSystem Spec
  4.    28 Feb 2017 #14
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,133
    Windows 10 Pro Build 1703

    Sorry, that is truly above my pay grade. Good luck.
      My ComputerSystem Spec

 
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