1.    03 Feb 2017 #1
    Join Date : Feb 2017
    Posts : 3
    Windows 10

    Windows 10: Audio Service Not Running in Google Chrome / Movie Studio


    Hi everyone!

    Firstly, thank you so much for reading this thread. I've been tearing my hair out all day regarding this problem, and while I feel I've made some progress in isolating the issue, I have no idea how to solve it.

    I have a Dell XPS 8900 which I'm very happy with. I had a bum HDD which needed to be changed about six months ago, but since then it's been plain-sailing.

    Well, until this morning.

    The problem

    My computer was operating as usual last night, and I made no changes to the settings nor did I install any new software. However, when I loaded it up this morning I noticed that I couldn't hear audio on YouTube videos in Google Chrome. Where the speaker is in the system tray, I noticed it said 'The Audio Service is Not Running'.

    Click image for larger version. 

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    The same thing occurs when trying to load a video project in Sony Movie Studio Platinum 13.0, which I use for work.

    Clicking on the speaker brings up a Windows 10 troubleshooting protocol, which fixes the problem.

    Click image for larger version. 

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    However, if I attempt to load a YouTube video in Google Chrome or boot up Sony Movie Studio Platinum 13.0, I get no sound and the system tray tells me that 'The Audio Service Is Not Running' again.

    I can play video clips and music files using the standard Windows 10 'Films & TV' or 'Groove Music' apps and both work as normal. I can also play music in iTunes as usual.

    What I've tried so far

    Like I say, I've been messing with this all day, and have tried a number of solutions:


    • I reset Windows 10 and re-installed both Google Chrome and Sony Movie Studio Platinum 13.0. It didn't work.
    • I uninstalled the Realtek High Definition Audio Driver and re-installed the latest version of the driver for my computer from Dell's website. It didn't work.
    • I ran Dell's diagnostics tool on my soundcard, which it passed.
    • I've tried various other things like running 'services.msc' and checking the Windows Audio Properties are running and set to 'Automatic' startup type.


    I'm honestly stumped. This is now way out of my league and I'm begging for your help. If you have any suggestions at all, I'd really appreciate it because I'm about to lose my mind.

    Thank you so much!
      My ComputerSystem Spec
  2.    03 Feb 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,926
    Windows 10 Pro Build 1703

    Welcome to the Tenforums @get2sammyb

    First I would check the Windows update history. See if any new drivers were installed by Windows in last couple of weeks or if any updates are failing.

    If nothing I would fire up Chrome again, start a video, and I would right click on speaker and open Volume mixer. Chrome should have its own column. Can you adjust volume?

    My new fix for everything, do a complete shutdown of Windows by holding shift down and clicking shutdown. This opens a fresh copy of Windows, no Fast Startup Hiberfil.sys.

    Can you do a system restore to an earlier time?

    Before doing this do you run any Imaging software and can you create a "today" version, just in case. If you don't do Imaging I would recommend Macrium Reflect. There is a tutorial in the forum. Its free, reliable and quick way to get back to a working system.

    Others may have other ideas as to resolution.
      My ComputerSystem Spec
  3.    03 Feb 2017 #3
    Join Date : Feb 2017
    Posts : 3
    Windows 10
    Thread Starter

    Thanks so much for the response.

    I checked Windows Update History and didn't really see anything relevant to audio:

    Click image for larger version. 

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    I tried bringing up the Volume Mixer and it automatically went to 'Audio Services Are Not Running'. This is what dialog box I got:

    Click image for larger version. 

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    I tried a Shift + Shutdown but it didn't fix the problem.

    I'll look into Macrium Reflect, but I haven't made any computer backups and did reset Windows 10 today, so not sure whether that will work.

    Thanks in again everyone!
      My ComputerSystem Spec
  4.    03 Feb 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 3,926
    Windows 10 Pro Build 1703

    Well something is going on with updates. That one failed twice and I don't see a success and the other is awaiting a restart. Given you did a complete shutdown it should have installed.

    While I agree these are not associated with audio I honestly can't say they don't have some hook(s), it does contain reliability improvements for Groove, App-V, video playback and remote desktop. Here is the link to contents.

    https://support.microsoft.com/en-us/help/4009938

    Lets get these updates in, rebooted and see if things change.

    Windows Updates

    Type troubleshooting in the Cortana search bar, troubleshooting appears at top. Click it, window opens, lower right side "Fix problems with Windows Update", click. Window opens, click on “advance”, click on Run as administrator, click “Next”. Should run clean. If not run again.

    Then go to updates and "Check for Updates"

    If you want, once the updater trouble shooter shows clean you can go to the Update Catalog and download the update KB3213986. Its about 1GB. To install you enter these two commands at command prompt(admin), then double click on the file you downloaded. Reboot once complete.

    Net stop wuauserv
    Net stop bits

    After reboot go back to updates and check again. This should download any of the remaining smaller ones.

    Of course you can allow Windows to take care of all of this for you. I just find the download and install faster on the big ones.

      My ComputerSystem Spec
  5.    03 Feb 2017 #5
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,559
    Windows 10 x64 Home Version(1709) Build16299.64

    Quote Originally Posted by get2sammyb View Post
    Hi everyone!

    Firstly, thank you so much for reading this thread. I've been tearing my hair out all day regarding this problem, and while I feel I've made some progress in isolating the issue, I have no idea how to solve it.

    I have a Dell XPS 8900 which I'm very happy with. I had a bum HDD which needed to be changed about six months ago, but since then it's been plain-sailing.

    Well, until this morning.

    The problem

    My computer was operating as usual last night, and I made no changes to the settings nor did I install any new software. However, when I loaded it up this morning I noticed that I couldn't hear audio on YouTube videos in Google Chrome. Where the speaker is in the system tray, I noticed it said 'The Audio Service is Not Running'.

    Click image for larger version. 

Name:	Screenshot (1).png 
Views:	6 
Size:	4.1 KB 
ID:	119701

    The same thing occurs when trying to load a video project in Sony Movie Studio Platinum 13.0, which I use for work.

    Clicking on the speaker brings up a Windows 10 troubleshooting protocol, which fixes the problem.

    Click image for larger version. 

Name:	Screenshot (2).png 
Views:	6 
Size:	15.2 KB 
ID:	119702

    However, if I attempt to load a YouTube video in Google Chrome or boot up Sony Movie Studio Platinum 13.0, I get no sound and the system tray tells me that 'The Audio Service Is Not Running' again.

    I can play video clips and music files using the standard Windows 10 'Films & TV' or 'Groove Music' apps and both work as normal. I can also play music in iTunes as usual.

    What I've tried so far

    Like I say, I've been messing with this all day, and have tried a number of solutions:


    • I reset Windows 10 and re-installed both Google Chrome and Sony Movie Studio Platinum 13.0. It didn't work.
    • I uninstalled the Realtek High Definition Audio Driver and re-installed the latest version of the driver for my computer from Dell's website. It didn't work.
    • I ran Dell's diagnostics tool on my soundcard, which it passed.
    • I've tried various other things like running 'services.msc' and checking the Windows Audio Properties are running and set to 'Automatic' startup type.


    I'm honestly stumped. This is now way out of my league and I'm begging for your help. If you have any suggestions at all, I'd really appreciate it because I'm about to lose my mind.

    Thank you so much!
    When I came upon this problem what I did was
    Clicked on the space which then showed it set to 100%
    I took it back to 0% then slide the slider back up to 100% and the icon appeared and audio came back
    Hope that helps
      My ComputerSystem Spec
  6.    03 Feb 2017 #6
    Join Date : Feb 2017
    Posts : 3
    Windows 10
    Thread Starter

    Thanks for the responses everyone. I really do appreciate it, so thank you.

    I did another clean Windows reset this evening which appears to have fixed all of my problems. I installed Dell's most recent audio drivers, and YouTube videos and Sony Movie Studio Platinum are both working as I want them to.

    The only thing I noticed is that upon installing the most recent Windows Updates, I'm no longer able to open Device Manager. I can confirm that the latest Windows Update caused this, because I did everything in steps, and had access to Device Manager prior to installing the latest Windows Update.

    A bit of a weird one, but I'm going to cross my fingers it'll correct itself.

    Here's what happens when I open try to open Device Manager:

    Click image for larger version. 

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ID:	119766

    And here's confirmation that the Windows Updates installed properly:

    Click image for larger version. 

Name:	Screenshot (2).png 
Views:	1 
Size:	1.05 MB 
ID:	119767

    A bit of a weird one, but I'm just happy I've got my sound back to be honest. I've never used Device Manager prior today and I hope I'll never have to again, though if anyone does have any suggestions for the above error, I'll look into it.

    Must admit, I'm a bit scared about breaking something else right now though.

    Thanks all for your help!
      My ComputerSystem Spec

 


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