New
#1
Can't print a Win10 Test page/from Office 2010 but can Chrome or Edge?
Windows version: Windows 10 v1607 (Build 10.0.14393) 64-Bit
Printer: HP Deskjet 3630 with latest Windows 10 drivers from HP's website
Security software: Windows Defender and Windows Firewall. No 3rd party software installed.
I cannot print a Windows 10 Test page or from Word 2010/Excel 2010/Outlook 2010 but can print from Chrome and Edge?
This is a new/clean install of Windows 10, not upgraded, on a laptop originally shipped with Windows 7. Printing has never worked.
Either over Wifi or USB cable I can print from Chrome, Microsoft Edge (Internet Explorer not tested) or the HP Diagnostics software perfectly fine but cannot print a Windows 10 Test page. I've uninstalled and reinstalled the HP software/drivers:
http://i41.photobucket.com/albums/e2...pssh8jexxz.png
The Print Troubleshooter doesn't find a fault. From Excel 2010:
http://i41.photobucket.com/albums/e2...psk4oemobd.png
From Outlook 2010:
http://i41.photobucket.com/albums/e2...psghhbdwlu.png
Printing from Word 2010 and it appears to print but nothing ever shows in the Print Queue.
The only security software is what's built into Windows 10, including Windows Defender and Windows Firewall.
A side note an old HP Deskjet 5650 on USB always shows as Offline. I cannot get it to be Online. Leading me to think this is a Windows not HP issue.
Does anyone have any suggestions on why I cannot print from Desktop apps, except Chrome (Internet Explorer not tested)? Are there any processes/services etc... I should check are enabled?
Thanks