Windows 10: No Realtek HD audio manager on laptop

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  1.    25 Jan 2017 #1

    No Realtek HD audio manager on laptop


    Hello, I am having a strange issue. I have uninstalled and reinstalled the Realtek HD audio drivers several times. My understanding is that when installing the drivers, it automatically installs the manager as well. The problem is that the manager does not get installed. It is not in my control panel nor my program files. This is causing an issue where when I have a pair of earbuds plugged in, it is making sound come out of both my laptop speaker and earbuds. I read online that I can fix that issue with the Realtek manager, but of course since the manager is not there I can not fix it. Any help would be greatly appreciated
      My ComputerSystem Spec

  2.    25 Jan 2017 #2

    Hi I was trying to get full features for Realtek, including enhancements and equaliser, and the features you mention too... I ended up downloading the default from their site here:
    Realtek

    Click image for larger version. 

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      My ComputerSystem Spec

  3.    25 Jan 2017 #3

    dalchina said: View Post
    Hi I was trying to get full features for Realtek, including enhancements and equaliser, and the features you mention too... I ended up downloading the default from their site here:
    Realtek


    Yes that is the website I went to, when installing the drivers it installs the driver, but I do not have access to the manager
      My ComputerSystem Spec

  4.    25 Jan 2017 #4

    Have a look in the control panel. Is there an applet there?
    (e.g. Windows key + X, click Control Panel, search for Realtek).

    I dragged and dropped a shortcut into Startup to have it launch on logging on.

    Better to use this:
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
      My ComputerSystem Spec

  5.    25 Jan 2017 #5

    dalchina said: View Post
    Have a look in the control panel. Is there an applet there?
    (e.g. Windows key + X, click Control Panel, search for Realtek).

    I dragged and dropped a shortcut into Startup to have it launch on logging on.
    Nope nothing is there
      My ComputerSystem Spec

  6.    25 Jan 2017 #6

    C:\Program Files\Realtek\Audio\HDA\
    ?

    This is what I downloaded- zipped folder- extract folder, run Setup.exe
    Realtek 7950_PG451_Win10_TH_RS_Win8.1_Win8_Win7_WHQL.zip
      My ComputerSystem Spec

  7.    25 Jan 2017 #7

    dalchina said: View Post
    C:\Program Files\Realtek\Audio\HDA\
    ?

    This is what I downloaded- zipped folder- extract folder, run Setup.exe
    Realtek 7950_PG451_Win10_TH_RS_Win8.1_Win8_Win7_WHQL.zip
    hm that is weird, there is no realtek folder in programfiles, only a realtek folder in programfiles x86, and that folder has barely anything in it. I wonder why that is? I have uninstalled and reinstalled several times
      My ComputerSystem Spec

  8.    25 Jan 2017 #8

    I've seen cases where the Realtek HD Manager or whatever hardware sound, will have some items disabled by the PC manufacturer. Apparently it can be coded in the sound chip. I've seen a few (not many but a few) that no matter what is done the HD Manager or control panel is not there or in some cases a limited version is all that the user can get.

    I have a similar problem with a Toshiba Laptop - it has Conexent sound and the Stereo Mix is not available. Disabled by Toshiba (I've seen posts from other Toshiba owners complaining about this, too).
      My ComputerSystem Spec

  9.    25 Jan 2017 #9

    Stereo mix is certainly one thing some laptop manufacturers restrict or maybe on some models.

    When I installed the Realtek driver from my manufacturer I did not have the HD manager. That's why I got the generic one from Realtek.
      My ComputerSystem Spec

  10.    25 Jan 2017 #10

    dalchina said: View Post
    C:\Program Files\Realtek\Audio\HDA\
    ?

    This is what I downloaded- zipped folder- extract folder, run Setup.exe
    Realtek 7950_PG451_Win10_TH_RS_Win8.1_Win8_Win7_WHQL.zip
    Hmm.... I just downloaded from the Realtke site. I downloaded
    • Description: 64bits Vista, Windows7, Windows8, Windows8.1, Windows10 Driver only (Executable file) R2.81
    • Downloads: filename 0008-64bit_Win7_Win8_Win81_Win10_R281.exe


    /EDIT/
    @dalchina
    Did you say your download came from the same Reatek.tw site?
    /* end Edit */



    The extracted files includes 95 different INF files! That means that "one" Realtek driver download can configure the R2.81 driver any one of 95 different ways depending on which Realtek audio chip it finds. So two people can easily see different driver results.

    @hellboy
    I'm travelling in the morning, so don't know how much we can get accomplished before leaving but....

    1. Are you downloading that same 64-bit driver .exe from Realtek as I did?

    2.
    Generate and attach a DirectX report
    • Click Start Orb (in lower left corner), type dxdiag in the search box. Hit Enter
    • Notice progress in lower left window corner
    • When done, click Save Information button and save as a text file to your Desktop
    • Upload the file to your next post


    3. Let's see which INF was used to install your driver config
    > In sound device right click->Properties, then Details tab. Use pull down to select Inf name. That's called the "Published Name"
    > From an admin command prompt, type dism /online /get-drivers. Use that output and tell us the "Original File Name"

    When I install R2.81, it uses hdxrt.inf which gives me a very simple Realtek HD Manager
    Code:
    Published Name : oem4.inf
    Original File Name : hdxrt.inf
    Inbox : No
    Class Name : MEDIA
    Provider Name : Realtek Semiconductor Corp.
    Date : 1/5/2017
    Version : 6.0.1.8036

    The very simple Realtek HD Audio Manager it installed for me
    Click image for larger version. 

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    Last edited by ComputerGeek; 25 Jan 2017 at 18:56.
      My ComputerSystem Spec


 
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