Windows 10: New Panasonic UJ240 won't work but is recognized

  1. Posts : 149
    Windows 10 home Version 10.0.10586 Build 10586
       20 Jan 2017 #1

    New Panasonic UJ240 won't work but is recognized

    I purchased this BD-RE drive and hooked it up to the cables from my Acer Predator AG3-605 desktop machine to replace the OEM DVD-RW. Device manager recognizes the drive and says that it is working properly. Also that the best drivers are already installed (even though they have a 2006 date).

    My first test is to see if the LED lights. It does. Pressing the front-panel eject button won't open tray. Then I right-click/eject and nothing. I run troubleshooting diagnostics and it claims everything is fine.

    This is a gray market item with no accompanying software or other CD/DVDs - just the bare bones drive. I don't need more software so I opted to not pay the additional $10-20 for the drive from a Panasonic dealer.

    I think that the drive is probably okay and that I'm missing something simple that someone here can help me with. Does the drive have to be actually mounted in the case for proper grounding? My thought is that the wiring provides sufficient grounding. The case is very difficult to disassemble and I'd rather not remove the DVD-RW until I have a working unit to replace it. I don't believe in-case installation is necessary.

    Any suggestions?
      My ComputerSystem Spec

  2. Posts : 6,919
    Windows 10 Pro x64 Build 1709
       20 Jan 2017 #2

    Any chance it is just stuck? Can your release drawer with paper clip a couple of times just confirm it at least opens?

    If it opens you could place a DVD in ans see if it reads. If it does and release on front panel still doesn't work I going to suggest DOA.
      My ComputerSystem Spec

  3. Posts : 149
    Windows 10 home Version 10.0.10586 Build 10586
    Thread Starter
       20 Jan 2017 #3

    Well Thank you. It wasn't stuck but once I got the tray open mechanically and inserted a disc it is recognized.

    This is the first optical drive that I've experienced (of many) that will not operate on first use w/o a disc inserted. But after first use it now does operate as expected with or w/o media.

    Thanks for your suggestion - it worked.
      My ComputerSystem Spec

  4. Posts : 6,919
    Windows 10 Pro x64 Build 1709
       20 Jan 2017 #4

    That is what the forum is here for, tons of ideas. Glad it worked.
      My ComputerSystem Spec


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