1.    20 Jan 2017 #1
    Join Date : Aug 2015
    Posts : 145
    Windows 10 home Version 10.0.10586 Build 10586

    New Panasonic UJ240 won't work but is recognized


    I purchased this BD-RE drive and hooked it up to the cables from my Acer Predator AG3-605 desktop machine to replace the OEM DVD-RW. Device manager recognizes the drive and says that it is working properly. Also that the best drivers are already installed (even though they have a 2006 date).

    My first test is to see if the LED lights. It does. Pressing the front-panel eject button won't open tray. Then I right-click/eject and nothing. I run troubleshooting diagnostics and it claims everything is fine.

    This is a gray market item with no accompanying software or other CD/DVDs - just the bare bones drive. I don't need more software so I opted to not pay the additional $10-20 for the drive from a Panasonic dealer.

    I think that the drive is probably okay and that I'm missing something simple that someone here can help me with. Does the drive have to be actually mounted in the case for proper grounding? My thought is that the wiring provides sufficient grounding. The case is very difficult to disassemble and I'd rather not remove the DVD-RW until I have a working unit to replace it. I don't believe in-case installation is necessary.

    Any suggestions?
      My ComputerSystem Spec
  2.    20 Jan 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,024
    Windows 10 Pro Build 1703

    Any chance it is just stuck? Can your release drawer with paper clip a couple of times just confirm it at least opens?

    If it opens you could place a DVD in ans see if it reads. If it does and release on front panel still doesn't work I going to suggest DOA.
      My ComputerSystem Spec
  3.    20 Jan 2017 #3
    Join Date : Aug 2015
    Posts : 145
    Windows 10 home Version 10.0.10586 Build 10586
    Thread Starter

    Well Thank you. It wasn't stuck but once I got the tray open mechanically and inserted a disc it is recognized.

    This is the first optical drive that I've experienced (of many) that will not operate on first use w/o a disc inserted. But after first use it now does operate as expected with or w/o media.

    Thanks for your suggestion - it worked.
      My ComputerSystem Spec
  4.    20 Jan 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,024
    Windows 10 Pro Build 1703

    That is what the forum is here for, tons of ideas. Glad it worked.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Dual monitors not recognized by Windows 10 - Did work fine yesterday
I have a Dell Inspiron 17" laptop with an AMD 64 bit processor & Radeon HD graphics card 1.70Ghz, 8GB memory, 500Gb SSD hard drive with a 1Tb SSD external hard drive for Dropbox. I have dual Dell 22" monitors hooked up to a Dell port replicator. I...
Graphic Cards
Mirroring problems with Panasonic TV
Hi I recently bought a Panasonic TV with a mirroring capacity. However, although my laptop tries to connect to it, there is no joy. They are connected via a BT Home Hub network. When I spoke to Panasonic support, they told me that I needed...
Graphic Cards
Solved W 7 Pro to W 10 on a Panasonic Toughbook - many failures
I have just updated from W 7 Pro, my Panasonic Cf-53JSWZGDE using the standard Microsoft download. I noticed that a warning flashed on the screen about a Bluetooth problem, during the update. The BT mouse no longer works, but no yellow indicator...
General Support
Blu ray Thin 9.5 inch panasonic Read Write UJ272 drive
Hi there. Panasonic Matshita UJ272 Blu-Ray Internal Burner Bd-r/RE XL 100 GB Drive for Laptop with SATA Connection and Ultra Slimline 9.5 mm Drive Bay Anybody tries these yet --I'm particularly interested if they will fit into 9.5inch small...
Drivers and Hardware
W10 caused sound to not work, now sound card no longer recognized
When I first went from W8.1 to W10, everything worked except the sound. Now after several updates, the icon speaker in task bar has an x by it, and when I hover mouse over icon the message states that "no audio output device is installed." When I...
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 21:55.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums