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  1.    18 Jan 2017 #1
    Join Date : Jan 2017
    Posts : 4
    win 10

    usable ram is painfuly wrong 9.95gb out of 20gb usable?


    so when i built my win 10 box it was registering roughly 18-19 gb of ram for usable and now its only at 9.95... any ideas? Oh, and ive already done the unchecking of the ram boxes in startup

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  2.    18 Jan 2017 #2
    Join Date : Oct 2014
    Arnold, MD
    Posts : 29,080
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by Eddie Bean View Post
    so when i built my win 10 box it was registering roughly 18-19 gb of ram for usable and now its only at 9.95... any ideas? Oh, and ive already done the unchecking of the ram boxes in startup

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    What does this show?

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  3.    18 Jan 2017 #3
    Join Date : Jan 2017
    Posts : 4
    win 10
    Thread Starter

    it shows 9.9 as well yet the bios shows 20 gb with... 10.1gb hardware reserved?
      My ComputerSystem Spec
  4.    18 Jan 2017 #4
    Join Date : Oct 2014
    Arnold, MD
    Posts : 29,080
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)

    Quote Originally Posted by Eddie Bean View Post
    it shows 9.9 as well yet the bios shows 20 gb with... 10.1gb hardware reserved?
    You may get a quicker response if you post your question is the Hardware section. Sounds like a memory configuration issue. Maybe too much allocated to the graphics card, something like that. Not really up on that area. Try posting here.

    https://www.tenforums.com/drivers-hardware/
      My ComputersSystem Spec
  5.    18 Jan 2017 #5
    Join Date : Aug 2014
    Forever West
    Posts : 3,927
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Haven't come across it yet in Win10 but a few years ago did run into issues with mixed modules, mostly mixed brands. The amount of installed RAM is a bit unusual at 20GB, usually modules are multiples of 1GB, 2GB, 4GB or 8GB depending upon how many slots are on the motherboard. This page has a chart of what Win10 can work with so 20GB is within range:
    What's the maximum RAM support for Windows 10 Home Edition and - Microsoft Community
    Personally, I buy all my RAM modules for any particular computer from the same place at the same time, has always given better assurance they all work together.
      My ComputerSystem Spec
  6.    18 Jan 2017 #6
    Join Date : May 2015
    Central IL
    Posts : 4,254
    Mac OS Sierra

    Most likely it may not need all of that RAM at this time, or you have an issue with your Motherboard Bios not set correctly for that amount of RAM. Download Speccy from Speccy - System Information - Free Download When it finishes it will give you a web address. Post that web address in a new message. You may want to run Memtest. You can download Clonezilla and place it on a USB stick and run Memtest from there. Possibly a RAM module issue.
      My ComputerSystem Spec
  7.    18 Jan 2017 #7
    Join Date : Jan 2017
    Posts : 4
    win 10
    Thread Starter
      My ComputerSystem Spec
  8.    18 Jan 2017 #8
    Join Date : Aug 2014
    Forever West
    Posts : 3,927
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Based on SPECCY's report of RAM 16.0GB Single-Channel DDR3 @ 666MHz (9-9-9-24) it appears there is only a single RAM module of 16GB installed on the motherboard. Also appears the video adapter/card has 4GB memory.

    According to the motherboard image on 970 GAMING | MSI USA | Motherboard - The world leader in motherboard design it has 4 memory slots and 2 slots for video cards.
      My ComputerSystem Spec
  9.    18 Jan 2017 #9
    Join Date : May 2015
    Central IL
    Posts : 4,254
    Mac OS Sierra

    Go through the Bios settings. Also try reseating the RAM. I am not seeing anything in the Specifications that it is reserving any of your RAM for your Video Card, which would have its own RAM. Those boards do have a slight learning curve, since they are made for gaming. There is a dedicated gaming forum on here that you can ask your post to be moved over to. I know a few users do have the same Motherboard that post on here.
    Last edited by bro67; 23 Jan 2017 at 19:43.
      My ComputerSystem Spec
  10.    18 Jan 2017 #10
    Join Date : May 2015
    Central IL
    Posts : 4,254
    Mac OS Sierra

    Download CPU-Z and post results. CPU-Z | Softwares | CPUID They do have a custom install for the MSI gaming boards. On each tab you can use F6 to copy to Clipboard and then paste in a test file to post on a new post on here. Now some have had to fiddle with the Boot options to make it show all RAM. Check MSI community to see if anyone on there has any type of fixes or there is a MSI driver that you may not have installed that makes Windows see all of the RAM.
      My ComputerSystem Spec

 
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