No audio on PC since downloading Win 10 last year

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  1.    18 Jan 2017 #1

    No audio on PC since downloading Win 10 last year

    Hi there,

    My nephew decided to download the untested version of Win 10 onto his PC last year which caused it to crash. After spending a whole day trying to save the PC, my husband who is not an IT technician but has some understanding, has been unable to retrieve the audio on the PC. So the unit works now, all except for the audio.

    Is there a way to fix the audio or do you think it's probably cheaper to get a replacement PC?

    Thank you in advance for your advice.

    Suzanne :)
      My ComputerSystem Spec

  2.    18 Jan 2017 #2

    Assuming the audio is onboard then ensure your MOBO fw is current
    Failing that you could look at installing an audio card, which would depend on the spare interfaces you have
      My ComputerSystem Spec

  3.    18 Jan 2017 #3

    Thank you for that. I hadn't considered an audio card. Sorry for my ignorance, I'm not the most technical person I'm afraid but what is MOBO fw?

    Thank you,
      My ComputerSystem Spec

  4.    18 Jan 2017 #4

    Hi Suzanne, MOBO is the motherboard (the main circuit board inside your PC)
    Often the manufacture will release an updated fw (BIOS) to fix issues/add new features
    Issues may be incompatibility with any newer version of the OS (Windows in this case)
    The PC may have an app installed that allows you to 'talk' to the MOBO
    You will then be able to view the BIOS ver. and reflash (update) to any newer version
    Go to the manufacture's website, look for your MOBO, select support (or something similar) to see if there is a more recent BIOS ver.
      My ComputerSystem Spec

  5.    18 Jan 2017 #5

    Thank you for your help. I will give it a try.
      My ComputerSystem Spec

  6.    18 Jan 2017 #6

    Press Windows key + X key together. Select Device Manger from list that appears. Do you see any of the hardware listed with any errors, like exclamation points, or do you see anything listed as Unknown Device?
      My ComputerSystem Spec

  7.    18 Jan 2017 #7

    Another thing, is the Audio in device manager showing any yellow triangles as this would indicate an issue?
    I'm also assuming that the sound settings have been checked, right click speaker icon in the system tray for options (bottom right)
      My ComputerSystem Spec

  8.    18 Jan 2017 #8

    I am not currently sitting in front of the PC but I will do this later and check. Thank you.
      My ComputerSystem Spec

  9.    21 Jan 2017 #9

    Hi, At the PC now. It Won't let me access the driver manager. just found driver updates. Currently downloading
      My ComputerSystem Spec

  10.    21 Jan 2017 #10

    What happens when you try to launch Device Manager? What are you using for speakers? And what do you have connected as a monitor? If you have a video card with HDMI you basically have two sound cards. It may be something as simple as Selecting the proper playback device. I have a DVI monitor connected to my HDMI out. Windows will let me set HDMI as my sound playback device but I won't here anything. That monitor doesn't have any speakers. I have to select Speakers VIA HD Audio so I get sound to my speakers. Is there a speaker icon in the notifications area down by the clock? If yes does it have an X on it? If you click it it should show what is set to play audio. There will also be an up arrow or down arrow to change the selected playback device.
      My ComputerSystem Spec

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