No audio on PC since downloading Win 10 last year

Hi there,

My nephew decided to download the untested version of Win 10 onto his PC last year which caused it to crash. After spending a whole day trying to save the PC, my husband who is not an IT technician but has some understanding, has been unable to retrieve the audio on the PC. So the unit works now, all except for the audio.

Is there a way to fix the audio or do you think it's probably cheaper to get a replacement PC?

Thank you in advance for your advice.

Suzanne :)

Assuming the audio is onboard then ensure your MOBO fw is current
Failing that you could look at installing an audio card, which would depend on the spare interfaces you have

Thank you for that. I hadn't considered an audio card. Sorry for my ignorance, I'm not the most technical person I'm afraid but what is MOBO fw?

Thank you,
Suzanne

Hi Suzanne, MOBO is the motherboard (the main circuit board inside your PC)
Often the manufacture will release an updated fw (BIOS) to fix issues/add new features
Issues may be incompatibility with any newer version of the OS (Windows in this case)
The PC may have an app installed that allows you to 'talk' to the MOBO
You will then be able to view the BIOS ver. and reflash (update) to any newer version
Go to the manufacture's website, look for your MOBO, select support (or something similar) to see if there is a more recent BIOS ver.

Thank you for your help. I will give it a try.

Press Windows key + X key together. Select Device Manger from list that appears. Do you see any of the hardware listed with any errors, like exclamation points, or do you see anything listed as Unknown Device?

Another thing, is the Audio in device manager showing any yellow triangles as this would indicate an issue?
I'm also assuming that the sound settings have been checked, right click speaker icon in the system tray for options (bottom right)

I am not currently sitting in front of the PC but I will do this later and check. Thank you.

Hi, At the PC now. It Won't let me access the driver manager. just found driver updates. Currently downloading