1.    18 Jan 2017 #1
    Join Date : Mar 2016
    Posts : 8
    win 10

    Usb Medion hdd keeps losing connection


    Hi,
    I have a 1000 GB usb hdd from Medion, formatted in NTFS, assigned driveletter J in diskmanagement. My problem is that the drive keeps losing connection to my laptop all the time., so I have to power up again. I do not recall this as a problem with earlier versions of windows, I have disabled the possibility to power off the usb drive when idle in power management, and have tried to remove usb drivers, sadly no luck, usb drive keeps losing connection. It is a usb 2.0 drive, connected directly to laptop G750JH with Usb3.0, win 10 version 1607. Could anybody help please? Thankful for reply,
    kind regards,
    Stephen Halck
      My ComputerSystem Spec
  2.    18 Jan 2017 #2
    Join Date : Aug 2015
    Posts : 237
    win 10

    Assuming the HDD is powered via USB it may be short of power, try using a micro b splitter cable
    Search e**y for Micro Superspeed USB 3.0 Type B to 2x USB Type A Male Y Cable Splitter Adapter
      My ComputerSystem Spec
  3.    18 Jan 2017 #3
    Join Date : Mar 2016
    Posts : 8
    win 10
    Thread Starter

    Hi again,
    thanks for the answer. My usb drive has a seperate power connection to the wall.
      My ComputerSystem Spec
  4.    18 Jan 2017 #4
    Join Date : Aug 2015
    Posts : 237
    win 10

    Are you able test against a different PC, this will prove/disprove the HDD?
      My ComputerSystem Spec
  5.    18 Jan 2017 #5
    Join Date : Oct 2013
    A Finnish expat in Germany
    Posts : 12,949
    Windows 10 Pro

    It sounds as if you have the USB selective suspend enabled in Power Options. It's a power saving feature that suspends USB devices when they are not actively used.

    To disable USB selective suspend, open Power Options as told in [B]Option One [/B steps 1 through 9 ]in this tutorial: Power Plan Settings - Change in Windows 10

    Click image for larger version. 

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    Kari
      My ComputerSystem Spec
  6.    18 Jan 2017 #6
    Join Date : Mar 2016
    Posts : 8
    win 10
    Thread Starter

    Yes, hdd works fine on my other laptop with win 7, I even took hdd with usb and power unit down to a store, they plugged the hdd in a computer, and it of course worked perfectly
      My ComputerSystem Spec
  7.    18 Jan 2017 #7
    Join Date : Mar 2016
    Posts : 8
    win 10
    Thread Starter

    Hi,
    thanks for the answer. I already have power disabled, as I tried to write in my initial post.
    Kind regards,
    Stephen
      My ComputerSystem Spec
  8.    18 Jan 2017 #8
    Join Date : Aug 2015
    Posts : 237
    win 10

    have you tried a different USB cable/port?
      My ComputerSystem Spec
  9.    18 Jan 2017 #9
    Join Date : Mar 2016
    Posts : 8
    win 10
    Thread Starter

    Yes, I have.
      My ComputerSystem Spec
  10.    18 Jan 2017 #10
    Join Date : Apr 2015
    Posts : 229
    Windows 10 x64 v1703

    Check for BIOS updates. Chipset drivers as well. Doesn't hurt to reinstall the latest chipset drivers as well. Also if any different when laptop plugged in or not.
      My ComputerSystem Spec

 


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