Can't print text for Exchange emails with 15007 & Canon TS8050

  1.    17 Jan 2017 #1

    Can't print text for Exchange emails with 15007 & Canon TS8050

    Since upgrading to 15007 I can't print text for Exchange emails, pages are missing all text
    If I view email via Outlook Web Access then text will print OK (as do webpages etc)
    The printer test page is the same (in that no text is printed, just the graphic content that makes up the page)
    I have uninstalled all Canon software and repeated installation/setup but to no avail
    Before I look to rollback to 15002 does anyone have any other ideas?
    Rollback will be interesting as I have already removed the old install (any ideas for easily getting back to 15002 would be welcome!)
      My ComputerSystem Spec

  2.    19 Jan 2017 #2

    Anyone got any ideas?
      My ComputerSystem Spec

  3. bobkn's Avatar
    Posts : 1,976
    Win 10 X64 Pro 1809 17763.55
       19 Jan 2017 #3

    I had a similar issue with 15007 and a couple of Brother laser printers.

    A clean install of 15007 fixed that. (That was done via an .ISO downloaded from the Net. Dangerous, I know.) I have no idea whether other language versions could be found similarly. (Russian, yes.)

    It's too bad that the Insider updates no longer leave an .ESD file, which can be converted to an .ISO.

    I imagine that the problem must be a fairly simple one, but I know of no easy and robust fix for it.
      My ComputersSystem Spec

  4.    20 Jan 2017 #4

    Many thanks bobkn, good to know I'm not alone in having this issue
    I've heard that 15014 fixes this, will update once I've received the build & tested
      My ComputerSystem Spec

  5. bobkn's Avatar
    Posts : 1,976
    Win 10 X64 Pro 1809 17763.55
       22 Jan 2017 #5

    The problem has returned for me.

    After a clean install of 15014, things were OK for a couple of days.

    I had a failed boot. (Started to a black screen. I was able to do what appeared to be a normal shutdown by pressing the power key briefly. After that, I was able to reboot. The printers weren't working properly after that: some graphics, no text.)

    Back to 14393.693. I may have to wait until April to enjoy the new features of 1704.
      My ComputersSystem Spec


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