1.    13 Jan 2017 #1
    Join Date : Jun 2016
    Posts : 12
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free

    Built-in Keyboard Stopped Working, Please Help


    Speeds through advanced startup troubleshooting page to restart computer normally
    Device manager detects the keyboard is working properly
    Device driver for keyboard is up to date
    SFC scan reports no integrity violations
    Checkdisk reports no errors
    Power-on key works
    On-screen keyboard works normal (I'm using it now)
    USB wireless mouse seems normally functional
    PC reset twice to no avail

    What could be the problem and what is the solution?
      My ComputerSystem Spec
  2.    13 Jan 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,012
    Windows 10 Pro Build 1703

    I saw you reset PC twice. With so many resets available not sure exactly what that entailed.

    Could I suggest, and yes it a long shot, unplugging device from wall, remove battery and depress power on for 25 Secs. Replace all and start.

    If that doesn't work uninstall keyboard in device manager and power down. Restart and let windows detect.

    Given its a touch screen do you have any settings to disable keyboard, like a function key or Tablet mode.

    If none of the above cleared you could be looking at dead keyboard, a loose cable, another issue on MB. Not everyone is into this but you might try disassembling laptop and reseat keyboard connections. You may need special tools to disassemble and there very well could be a lot of pieces by the time you have it apart. Look for a video on how to disassemble your model. If you decide to go this route watch static, its a killer of sensitive electronics. You can usually find replacement keyboards on e-bay or amazon.

    Others may have additional ideas.
      My ComputerSystem Spec
  3.    13 Jan 2017 #3
    Join Date : Jun 2016
    Posts : 12
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter

    UPDATE

    I have no Idea what happened but I rebooted and the built-in keyboard is working.

    I don't use the touch screen option. I use the mouse when using the on-screen keyboard.

    Is there a way turn the keyboard on and off manually?

    After I create a restore point I will be rebooting the system. Hopefully the keyboard works then too. Keeping my fingers crossed.

    I will post again after the reboot
      My ComputerSystem Spec
  4.    13 Jan 2017 #4
    Join Date : Jun 2016
    Posts : 12
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter

    UPDATE #2

    I just rebooted the system and the built-in keyboard isn't working.

    I'm going to reboot again. Maybe it will work again.Here goes
      My ComputerSystem Spec
  5.    14 Jan 2017 #5
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,012
    Windows 10 Pro Build 1703

    Please try the power trick. This very much sounds like a Keyboard issue. Check the video on disassemble.
      My ComputerSystem Spec
  6.    14 Jan 2017 #6
    Join Date : Apr 2015
    Posts : 229
    Windows 10 x64 v1703

    Quote Originally Posted by Caledon Ken View Post
    Please try the power trick. This very much sounds like a Keyboard issue. Check the video on disassemble.
    Like you said, it's a long shot. But it's amazing when you're physically there to actually see it work for the first time!
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
built in micrphone stopped working
It is not picking up anything but is working properly in device manager, it is not muted and its drivers is up-to-date. Maybe broken? but mostly I didn't use it. HELP, I like Cortana btw
General Support
Microsoft keyboard stopped working in windows 10
Hi all I have a Microsoft usb keyboard that has stopped working. When I turn on the PC it goes to the logon screen and I can type my password in. After that it will not work in any program. I can not type a thing. Wireless mouse is fine. I...
Drivers and Hardware
Keyboard stopped working under Windows 10
I have an iMac dual booting Mac OSX and Windows 10 under Bootcamp. I have the normal iMac wireless keyboard. Windows has been running normally for several years since the day I got the computer. Windows 10 has been running normally since the...
Drivers and Hardware
Keyboard suddenly stopped working, even in BIOS
Hi everyone Today my keyboard stopped working, there was a usb error message pop up but i didn't realise what it was about, then then my k70 corsair keyboard stopped working, i tried restarting and doing an sfc scan but nothing changed, then i...
Drivers and Hardware
New Keyboard, Microphone stopped working with Speakers
I recently purchased a Pok3r keyboard, and now my USB microphone(AT2005USB) and my speakers (Bose Companion 5) refuse to work together. However, when I have my old keyboard plugged in, they work together just fine. My microphone has a way to...
Drivers and Hardware
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:17.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums