Windows 10: Keyboard Not Working on Laptop--Except for Password on Lock Screen

  1.    13 Jan 2017 #1

    Keyboard Not Working on Laptop--Except for Password on Lock Screen


    I really hope somebody can help me with this! The strangest thing just happened. I carried my open laptop to a different room, and then when I tried to type, nothing would show up and my laptop began making strange clicking sounds.

    I rebooted the laptop to see if this would fix the problem. On the lock screen, the keyboard works to allow me to type my password in to enter the laptop. However, once I am at the desktop, the keyboard will not function.

    Does anybody have any advice or a solution to this problem? The laptop is only a few months old. It is a Windows 10 Dell Inspiron Notebook.
      My ComputerSystem Spec


  2. Posts : 733
    Host W8.0 x64 Guest W10 x86
       13 Jan 2017 #2

    Does it have an SSD or a conventional HD(spinner) ??

    The clicking makes me think the HD has a problem if it is a spinner.
      My ComputerSystem Spec

  3.    13 Jan 2017 #3

    To be perfectly honest, I am not sure. I know very little about computers! My laptop is an INSPIRON 11 3162 NOTEBOOK and the model is I3162-0002WHT. I would really appreciate any help I can get!
      My ComputerSystem Spec


  4. Posts : 733
    Host W8.0 x64 Guest W10 x86
       17 Jan 2017 #4

    Looks like it has 32 GB flash storage. No HD. But my guess is that there is something physically detached in the machine. Perhaps some one of the little cables came off a connector. If it is under warranty I would contact the seller and see if they will service it locally if you bought it at a brick and mortar store. If you bought it online you may have to ship it to them for servicing.

    I would check out the warranty because if you have it serviced by the local repair shop not associated with the manufacturer or seller even if it is a simple fix like reconnecting a cable the fact you got it serviced by a third party may void the warranty. So you should call their customer service to find out if that is so and what the warranty covers before making any decisions.
      My ComputerSystem Spec


 

Related Threads
I have multiple computers with the Win10 (64 bit) update. On two of the computers, if I enter the lock screen by using the Start-L keyboard shortcut, I can exit the lock screen (and enter the log on screen) by clicking the mouse or hitting a key. ...
I've got a client who wants to get rid of the lock screen password requirement but keep the lock screen with the time etc. Obviously disabling the password requirement leaves the device vulnerable. I've found plenty of information on how to...
Hi, I sometimes connect to my Windows 10 PC at my work place from home. When I was using Windows-7(work place PC), I was able to select the menu button (lower-left) and select 'Lock Screen' menu from the shutdown sub-menu. I recently received a...
lock screen password in User Accounts and Family Safety
Hello, I have successfully disabled the request for logon password with netplwiz, but lock screen still requires the password. Is there a way I can disable this as well? I selected "never" not to require it upon the pc waking up, but it doesn't...
Since the latest update (It introduced the slide show of pictures on the lock screen. I think it is KB3124200) I haven't been able to press Enter or Space or any other key for that matter to "slide up" the lock screen photo to get to the password...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 19:25.
Find Us