1.    12 Jan 2017 #1
    Join Date : Dec 2016
    Posts : 11
    Windows10

    Printer Ink Level Status


    Since upgrading to Windows10 from Windows7, I no longer get the printer in level status that I did before the upgrade.
    I have an Epson NX420 Stylus printer. Previously, every time something was printed, the ink level pop up screen appeared. Anyone else having this problem? Thanks.
      My ComputerSystem Spec
  2.    12 Jan 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,570
    Windows 10 Pro Build 1703

    Did you re-install the software for printer after the upgrade? I would look at re-installing, at a minimum the Epson Network utility v4.19. This might help the situation. Of course you may have already done this, if so ignore my post.
      My ComputerSystem Spec
  3.    12 Jan 2017 #3
    Join Date : Dec 2016
    Posts : 11
    Windows10
    Thread Starter

    Printer Ink Level Status


    Hi - yes, reinstalled the software and made sure drivers were current. Didn't make any difference.
      My ComputerSystem Spec
  4.    12 Jan 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,570
    Windows 10 Pro Build 1703

    I know this article is the reverse of what you want to do but may if you follow it may lead you to answer. At least you can check if it is disabled and other settings in Printer Preferences.

    _How to disable Epson Status Monitor in Windows 10 - Printer Reset Forum
      My ComputerSystem Spec
  5.    13 Jan 2017 #5
    Join Date : Dec 2016
    Posts : 11
    Windows10
    Thread Starter

    Printer ink level status


    Hi - having tried all suggestions with no luck, as a last resort I called Epson Support. The tech had me re-download and install the most recent software but with one small change. He asked that I disconnect the USB cable until the download requested that it be connected. THAT was the secret to making it work. Sounds crazy but it's a fact.

    Thanks.
      My ComputerSystem Spec
  6.    13 Jan 2017 #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,570
    Windows 10 Pro Build 1703

    Actually it is not crazy. Lots of Hp products install like that. I believe Windows loads defaults as soon as it sees hardware. Then the Epson updates don't take effect. In this order the Espon stuff gets installed and then the device appears. Thanks for posting back, it will help others.
    Last edited by Caledon Ken; 14 Jan 2017 at 08:37.
      My ComputerSystem Spec
  7.    13 Jan 2017 #7
    Join Date : Dec 2016
    Posts : 11
    Windows10
    Thread Starter

    Printer ink level staus


    Okay, thanks - that's interesting. I hope others will benefit from this.
      My ComputerSystem Spec
  8.    13 Jan 2017 #8
    Join Date : Aug 2014
    Forever West
    Posts : 3,981
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Quote Originally Posted by Caledon Ken View Post
    Actually it is not crazy. Lits of Hp products installs like that. I believe Windows loads defaults as soon as it sees hardware. Then the Epson updates don't take effect. In this order the Espon stuff gets installed and then the device appears. Thanks for posting back, it will help others.
    Ditto, especially the HP part. I see that nearly every time I am called on to install a new printer, always pays to follow the brand's recommended procedure.
      My ComputerSystem Spec

 


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