New
#1
Conflict between Intel SSD Toolbox and RAID Controller card...
A new issue has arisen for me, apparently between 1) the Intel SSD Toolbox, which I use to "optimize" an Intel 530 SSD, which I have as my boot drive, and 2) an Adaptec 8405 PCIe RAID controller card, which has some other SATA drives attached. This problem did not exist previously; I have been using them together for about a year without incident.
I only use the SSD Toolbox about once per month; as I believe the optimization process it performs is essentially "garbage" collection and disposal. And I already have Windows 10 set to execute TRIM on the SSD while idle. It just seems like good practice to do a thorough optimization once in a while. The Toolbox also shows some metrics on the life-expectancy of the SSD and its health. And there are some diagnostic tools in the Toolbox, which I've never needed to use.
Anyway, the latest development is that as soon as I launch the Toolbox, I notice that the Toolbox is slower to show the updated life-expectancy and health graphs for the SSD [it used to take just a second; now it takes ~5 seconds]. Then I notice that my computer starts acting very sluggish: the mouse pointer will start freezing for 3-4 seconds, while I'm moving the mouse! And any thing I click on will take a long time to execute... It is bad enough that the machine is more or less unusable once this happens. So then I will try to reboot, but it just hangs on the blue Rebooting screen [I've waited over 10 minutes], until I have to force reset.
After that first happened, I check the Windows system Event log, but to my surprise, there did not seem to be any warnings or errors associated with the massive performance degradation. Then I further investigated, and launching the Toolbox definitely triggered the problem, and soon after, I lost the ability to access my D:\ drive, which is the one through my RAID controller. The RAID controller card has some activity indicator LEDs on it, and looking at those, I could see that they slowed down and soon ground to a complete halt after I launch the Toolbox!
Since I only use the Toolbox about once per month, I'm not sure what could have changed to cause this new conflict. The only thing I can think of is that I updated the firmware for the RAID controller card. I haven't updated the drivers for it because I already have the latest; there haven't been any driver updates for it over the 6+ months... It just seems strange that the controller firmware would make such a difference.
I could try "rolling back" the firmware to the prior version. But it's a bit of a process, and I'm not very confident that's causing my issue. It's the only explanation I could think of. Whatever other miscellaneous Windows updates and other software updates occurred this past month shouldn't have anything to do with the RAID controller.
Is there anything else I can do to try to fix this? I'm not too optimistic that either Intel or Adaptec will offer a solution anytime soon, if either even acknowledge there is an issue. I don't think this is a Windows problem per se, but where else to post it?
Thanks for any thoughts / info!