1.    26 Jun 2015 #1
    Join Date : Jun 2015
    Posts : 2
    windows 10

    W10 caused sound to not work, now sound card no longer recognized

    When I first went from W8.1 to W10, everything worked except the sound. Now after several updates, the icon speaker in task bar has an x by it, and when I hover mouse over icon the message states that "no audio output device is installed." When I go to device manager, there is no longer a listing for sound.
    My thinking is that perhaps the sound had been switched off in bios. When I attempted to go into bios at startup, there is no longer a screen that allows me to get into bios.
    So, I have at least two issues that I need direction.
      My ComputerSystem Spec
  2.    26 Jun 2015 #2
    Join Date : Jun 2015
    Posts : 10
    10 TP

    I had the sound problem initially, this was resolved for me, by installing the latest GPU drivers as mine is hooked up by HDMI. And Windows 10 seems to have a passion for installing old video drivers.
    How is your audio hooked up?
      My ComputerSystem Spec
  3.    01 Jul 2015 #3
    Join Date : Jun 2015
    Posts : 2
    windows 10
    Thread Starter

    I do not HDMI. My audio has two audio and one mic mini jacks. This is on a laptop. Now my sound card is being recognized, however, there is still a problem. In device manager, there is a triangled exclamation point. Conexant High Definition SmartAudio 221i is the name of card.
      My ComputerSystem Spec


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