Webcam not working; Dell Inspiron 15


  1. Georgey
    Posts : 24
    Windows 10 Education 64 bit
       New #1

    Webcam not working; Dell Inspiron 15


    I bought a Dell Inspiron 15 a year ago but this is the first time I try the camera. I run Windows 10 Education, 64 bit.
    The camera is Microsoft USB\VID_0C45&PID_6725&REV_0271&MI_00 USB\VID_0C45&PID_6725&MI_00

    It doesn't work, error code 0xA00F4271 0xC00D3E9B.

    I've checked if the camera is enabled, the drivers and the BIOS are up to date. I uninstalled the camera driver, then 'search for hardware change' - right then it worked but a few minutes later not again.

    Dell support said they should see the laptop but they wouldn't as I'm not in the country where I bought it.
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  3. dalchina
    Posts : 42,953
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    Hi, see e.g.
    9 Ways to Fix Media Capture Failed Event Error 0xA00F4271

    Consider trying a clean boot, then seeing if the camera works.

    Otherwise, when you uninstalled the driver, did you also choose to delete the driver files?

    Something like this
    https://www.dell.com/support/home/en...laptop/drivers
    will be your drivers page - you've not given the URL or the exact model.

    There's no webcam obviously listed, so as you say it looks like the MS driver is the one.
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  4. Georgey
    Posts : 24
    Windows 10 Education 64 bit
    Thread Starter
       New #3

    None helped.
    The model is Inspiron 15 5510.
    As to the camera, do you mean this \_SB.PC00.XHCI.RHUB.HS06.WCAM? If not, how can I find what?
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  6. dalchina
    Posts : 42,953
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #4

    And thank you for your reply. Have you tried posting/searching on Dell's forum?
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  7. Georgey
    Posts : 24
    Windows 10 Education 64 bit
    Thread Starter
       New #5

    Not yet,
    Thanks for all.
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