1. Joined : Jul 2016
    Posts : 18
    Windows 10
       3 Weeks Ago #1

    Keyboard stops working randomly


    Hi. Recently, I've been experiencing some keyboard problems. The issue occurs at random times, and I've tried updating the drivers. I am certain that this is a software/driver problem, as opposed to a hardware/mechanical problem, as the keyboard starts working fine right after a hard restart (holding the power button). Other details that come with the issue is that, since the mouse would still work, I could still navigate around the desktop and try to restart through the windows button. The issue is that the shut down process doesn't completely go through and just gives me a black screen up until it gives me the "start windows normally screen," which is impossible to operate since the keyboard doesn't work. I would then resort to doing a hard reset to make the keyboard functional again.

    If you need any more details let me know.

    Thanks.
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    UK
    Posts : 1,324
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       3 Weeks Ago #2

    Does an external keyboard work? You could check that the keyboard connector is making a good connection if you know how to repair the laptop. Is there a hardware diagnostic program you can run? Also try removing the battery for a few minutes if you know how to do this which will force a reset.
      My System SpecsSystem Spec


 


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