Windows 10: USB 3 Hub

  1.    26 Dec 2016 #1

    USB 3 Hub


    I have a new computer and noticed that when using a powered USB 3 hub connected to the ports on the back my USB drive are not connecting. This happens with my HDD's and my SSD's. If I plug the drives in directly to the ports they work. I can use the ports on the front. Is there a setting in the bios that I need to set so I can use the hub with the ports on the back?
      My ComputerSystem Spec


  2. Posts : 3,662
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       26 Dec 2016 #2

    The description of the problem could indicate the Hub is not working properly.
      My ComputerSystem Spec

  3.    26 Dec 2016 #3

    Berton said: View Post
    The description of the problem could indicate the Hub is not working properly.
    I thought the same thing so I tried a different hub. When I use the ports on the front it works. That's why I was thinking that it may be a setting in the bios.
      My ComputerSystem Spec


  4. Posts : 3,662
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       26 Dec 2016 #4

    It's my experience that the BIOS supports USB 2.0 but for USB 3.0 need drivers installed from the disc that comes with a mother board but then my newest computer was purchased about a month ago and no such disc provided. It has USB 3.0/2.0 combination ports, 2 on front 4 on rear, and they show in Device Manager. A USB 3.0 Hub plugged in shows as Generic SuperSpeed USB Hub, here's a screen show showing Before plugging in the Hub and the Hub plugged in:
    Click image for larger version. 

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      My ComputerSystem Spec

  5.    26 Dec 2016 #5

    This is my device manager with the USB 3 hub plugged into the front port. This problem only happens when I use the hub on the USB 3 ports in the back. If I plug the drive directly into the back ports they work.

    Click image for larger version. 

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      My ComputerSystem Spec


  6. Posts : 3,662
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       26 Dec 2016 #6

    That screenshot suggests you have 2 USB 3.0/SuperSpeed Hubs.
      My ComputerSystem Spec

  7.    27 Dec 2016 #7

    Berton said: View Post
    That screenshot suggests you have 2 USB 3.0/SuperSpeed Hubs.

    I went to the OEM site and installed some updated drivers. One was a updated driver for the motherboard. It was late and I was tired so I didn't try it with the new drivers. I'll try out tonight when I get home. This is the first time I've ever had a problem using a powered usb hub. If I use a flash drive or try my usb mouse it works. It's only when I use a HDD or SSD.
      My ComputerSystem Spec

  8.    27 Dec 2016 #8

    Updating the drivers didn't help. I still think it's a setting but I'm going to leave it alone for now.
      My ComputerSystem Spec


 

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