I have a new computer and noticed that when using a powered USB 3 hub connected to the ports on the back my USB drive are not connecting. This happens with my HDD's and my SSD's. If I plug the drives in directly to the ports they work. I can use the ports on the front. Is there a setting in the bios that I need to set so I can use the hub with the ports on the back?
The description of the problem could indicate the Hub is not working properly.
It's my experience that the BIOS supports USB 2.0 but for USB 3.0 need drivers installed from the disc that comes with a mother board but then my newest computer was purchased about a month ago and no such disc provided. It has USB 3.0/2.0 combination ports, 2 on front 4 on rear, and they show in Device Manager. A USB 3.0 Hub plugged in shows as Generic SuperSpeed USB Hub, here's a screen show showing Before plugging in the Hub and the Hub plugged in:
Attachment 114910
This is my device manager with the USB 3 hub plugged into the front port. This problem only happens when I use the hub on the USB 3 ports in the back. If I plug the drive directly into the back ports they work.
That screenshot suggests you have 2 USB 3.0/SuperSpeed Hubs.
I went to the OEM site and installed some updated drivers. One was a updated driver for the motherboard. It was late and I was tired so I didn't try it with the new drivers. I'll try out tonight when I get home. This is the first time I've ever had a problem using a powered usb hub. If I use a flash drive or try my usb mouse it works. It's only when I use a HDD or SSD.
Updating the drivers didn't help. I still think it's a setting but I'm going to leave it alone for now.
Quote
