No audio device is installed (How to fix?)

dubina · 26 Dec 2016

I had weak sound from my system speakers under sound video and game controllers, and I found that I needed to update my Realtek driver so I did. After downloading that new driver the sound was not improved. I also had a sound controller Intel(R) Display Audio (or something Intel) in the sound video and game controllers line so I thought it might somehow be conflicted with the Realtek controller so I uninstalled the sound controller Intel(R) Display Audio. When I did that, I had no sound and I got the message "No audio device is installed" on the speaker symbol in the tray. When I viewed the event log associated with that uninstall, I got this:

Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 12/25/2016 11:29:42 PM
Event ID: 441
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: XXXXXXXXXXXX
Description:
Device SWD\MMDEVAPI\{0.0.0.00000000}.{dd2ca638-78a1-4d4d-87e2-caf82b4cfee2} could not be migrated.

Last Device Instance Id: SWD\MMDEVAPI\{0.0.0.00000000}.{54BC3B7C-5704-4A52-8ABE-807D5C79F9E9}
Class Guid: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}
Location Path:
Migration Rank: 0xF00000000000F120
Present: true
Status: 0xC0000719
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
<EventID>441</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2016-12-26T08:29:42.380869400Z" />
<EventRecordID>447</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="15616" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>HPWin1010440</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">SWD\MMDEVAPI\{0.0.0.00000000}.{dd2ca638-78a1-4d4d-87e2-caf82b4cfee2}</Data>
<Data Name="LastDeviceInstanceId">SWD\MMDEVAPI\{0.0.0.00000000}.{54BC3B7C-5704-4A52-8ABE-807D5C79F9E9}</Data>
<Data Name="ClassGuid">{C166523C-FE0C-4A94-A586-F1A80CFBBF3E}</Data>
<Data Name="LocationPath">
</Data>
<Data Name="MigrationRank">0xf00000000000f120</Data>
<Data Name="Present">true</Data>
<Data Name="Status">0xc0000719</Data>
</EventData>
</Event>

Now I see the Intel(R) Display Audio in Audio Inputs and Outputs, but I still do not see it added back to Sound Video and Game Controllers and the speaker sound is still off.

This seems to be a common problem with several solutions, but the solution (or solutions) are complicated and I don't know where to start or what to do. What to do next?

Thanks,

Caledon Ken · 27 Dec 2016

Welcome to the TenForums.

First things first we need to get you back to where you were. To do that you need to run system restore. At a minimum you need to go back to before you remove the Intel Display Audio.

Once you have restored, please open you device manager and confirm that you can see your Realtek Audio driver in the sound section. Note the version.

If you can't get this one from HP for your series of machine. Please confirm your machine model. Take the latest. Install it. Confirm it installs in device manager.
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP(R) Customer Support

Either way post back here with results, System restore okay? Can or can't install Realtek driver.

fireberd · 27 Dec 2016

Since you uninstalled the Intel Display audio and you no longer have audio, that suggests you are using HDMI (??) If this is the case then the Realtek is not being used and not causing your problem.

First step as mentioned is to reinstall the Intel Display Audio.

dubina · 28 Dec 2016

Somehow I got the Intel controller installed and restarted the PC. The restart seemed to fix the problem.