Windows 10: Random USB Issues - Device Descriptor Request Failed

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  1.    20 Dec 2016 #1

    Random USB Issues - Device Descriptor Request Failed


    Hi All,

    Thought i would make this thread as i see others with the same issue. I have just built a new PC and i get the following error randomly.

    "The last usb device you connected to this computer malfunctioned, and Windows does not recognize it."

    The issue with this is i don't actually connect anything to the PC. the message just appears randomly then fixes it self on reboot only to happen again later.

    I have reinstalled USB Drivers and the issue persists.
    I only have two devices connected to the PC:
    Razer Death Adder Mouse
    Logitech K350 Wireless Keyboard.



    Event Log Error -
    Fault bucket LKD_0x144_USBHUB3_DEVICE_ENUMERATION_FAILURE_UsbHub3!TelemetryData_CreateReport_VEN_0000_DEV_0000_RE V_0000, type 0
    Event Name: LiveKernelEvent
    Response: Not available
    Cab Id: 6813caa6-1a28-469f-8b39-08f1d092c8a4

    DMP File:
    DMP File - USBHUB3-20161220-1525.dmp
    Bug Check Code: 0x00000144
    Parameter 1: 00000000`00003003
    Parameter 2: ffff8281`7cdbd7b8
    Parameter 3: 00000000`40010000
    Parameter4: 00000000`00000000
    Caused By Driver: UsbHub3.sys
    Caused By Address: UsbHub3.sys+365a0
    File Description: USB3 HUB Driver
    Crash Address: UsbHub3.sys+3173a


    Check System Specs for PC Components
      My ComputerSystem Spec

  2.    20 Dec 2016 #2

    I wonder if it is related to a bug in the last OS update as I just saw this error also and all of my USB devices are functioning correctly.
      My ComputerSystem Spec

  3.    20 Dec 2016 #3

    It could be an internal USB device, like a hub or the USB-to-SATA bridge, or something similar. Have you looked in Device Manager to see if you now have an Unknown Device, or a device under the USB heading with a yellow exclamation point (a warning symbol)? This should start leading you in the right direction. On the other hand, you can run NirSoft's USBDeview (freeware) to see if it finds anything amiss:
    Click image for larger version. 

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    Troubled items show up in pink (I have none to show you at the moment, sorry), connected items in light green.
    HTH,
    --Ed--
      My ComputersSystem Spec

  4.    20 Dec 2016 #4

    Thanks Ed. I did both. USBDeView was showing a failed device that is only used for charging, so I plugged it into a free standing USB charging block, rather than the PC. Maybe some dust got into the connector and was causing the problem.
      My ComputerSystem Spec

  5.    20 Dec 2016 #5

    Glad you got it sorted. I believe you can go ahead and mark this thread "solved." Glad to have been of assistance. Happy Holidays!
    --Ed--
      My ComputersSystem Spec

  6.    20 Dec 2016 #6

    I would, but I didn't start this thread.
      My ComputerSystem Spec

  7.    21 Dec 2016 #7

    Hi Ed,

    This is what i am seeing -
    What do you recommend from here.

    I also wanted to mention since my original post i do have a Corsair H100i connected to my USB 1112 Port on my motherboard.
    Click image for larger version. 

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      My ComputerSystem Spec


  8. Posts : 9
    windows 10 x64bit
       21 Dec 2016 #8

    I'm experiencing similar problems and I think this is what is causing my bluetooth to not function properly
      My ComputerSystem Spec

  9.    21 Dec 2016 #9

    You probably need to replace your Qualcomm Atheros driver. Here's one for this device for x64 Win10 that I found at Lenovo: Qualcomm Atheros QCA61x4 Wireless LAN Driver for Windows 10 (64-bit) - ThinkPad E460, E465, E560, E565 - Lenovo Support. Try it, and see if you can get it to work. If it fails to install, see if you can find the files it unpacks and try a manual install instead. If that doesn't work, post back here and we'll figure something else out...
    HTH,
    --Ed--
      My ComputersSystem Spec

  10.    21 Dec 2016 #10

    EdTittel said: View Post
    You probably need to replace your Qualcomm Atheros driver. Here's one for this device for x64 Win10 that I found at Lenovo: Qualcomm Atheros QCA61x4 Wireless LAN Driver for Windows 10 (64-bit) - ThinkPad E460, E465, E560, E565 - Lenovo Support. Try it, and see if you can get it to work. If it fails to install, see if you can find the files it unpacks and try a manual install instead. If that doesn't work, post back here and we'll figure something else out...
    HTH,
    --Ed--
    Hi Ed,

    Was this message directed at me ? I have a ASUS Motherboard "Maximus VIII Hero Alpha" not a Lenovo
    Also you have mentioned a wireless driver in your link but the actual device when i expand my column out is a Qualcomm Atheros QCA61x4A Bluetooth 4.1.

    Just wanted to confirm this with you.
      My ComputerSystem Spec


 
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