CD/DVD Drive Missing in File Explorer And Device Manager.

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  1. Kai82
    Posts : 24
    Windows 10 64 Bit
       New #1

    CD/DVD Drive Missing in File Explorer And Device Manager.


    Hi, title says it all. I'm having problems with my computer CD/DvD drive where its not shown in File Explorer As (D: ) or even shown in Device Manager. I have tried inserting a disk and ejecting it out and it works fine. However the drive is just missing from the computer.

    Laptop: Sony Vaio S Series

    CD/DVD Drive Missing in File Explorer And Device Manager.-6352aa86a3120604218ee8e9232f9de8.pngCD/DVD Drive Missing in File Explorer And Device Manager.-0b09c44e6cae49e6c4a91ce9bc141dd1.png

    I have tried most of the fixes I have found on google and on the forums such as registry editing, uninstalling IDE ATA Controllers. Also, I found out that in my IDE ATA Controllers section, unlike others who have ATA Channel, mine doesnt shows that and instead only display - intel 7 series chipset family sata ahci controller.
    Only found out today that my disk drive was missing as i wanted to listen to a cd on my laptop.

    Anyone has any ideas? Thanks!
    Last edited by Kai82; 11 Dec 2016 at 11:29.
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  3. dalchina
    Posts : 42,984
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    Hi, as I recall some many months ago it was the case the drive would not be shown unless an optical medium was present. That changed (for me at least) so it's always shown.

    You could try this free cautious tool:
    CD/DVD Drive Missing in File Explorer And Device Manager.-snap-2016-12-11-17.49.44.jpg
    Tweaking.com's repair tool (easy to find). Select only repair 18.
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  4. spunk
    Posts : 4,792
    Windows 11 Pro 64 Bit 22H2
       New #3

    Boot into Setup (Bios) under System Information or the Main window, it should show all of your drives. Is the Optical (CD/DVD) drive showing? If not, it is either not inserted fully into the laptop, or it has failed.
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  6. Kai82
    Posts : 24
    Windows 10 64 Bit
    Thread Starter
       New #4

    dalchina said:
    Hi, as I recall some many months ago it was the case the drive would not be shown unless an optical medium was present. That changed (for me at least) so it's always shown.

    You could try this free cautious tool:
    CD/DVD Drive Missing in File Explorer And Device Manager.-snap-2016-12-11-17.49.44.jpg
    Tweaking.com's repair tool (easy to find). Select only repair 18.
    Hi! I have tried repairing with repair 18 however it still didnt work. Thanks still!
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  7. Kai82
    Posts : 24
    Windows 10 64 Bit
    Thread Starter
       New #5

    spunk said:
    Boot into Setup (Bios) under System Information or the Main window, it should show all of your drives. Is the Optical (CD/DVD) drive showing? If not, it is either not inserted fully into the laptop, or it has failed.
    Hi spunk, I booted into the bios but im not sure if the optical drive is meant to be found in the main page of the bios. I have took some pictures (of bad quality sorry) and uploaded on imgur here http://imgur.com/a/qr2rl

    I also found out that the optical drive is still recognised in the boot priority options, does that in anyway shows that the optical drive is recognised? Even so, my computer doesnt boot the optical drive at start up as the optical drive would always make a loud sound when its booted up during startup before this problem happened.

    Hope you could review the images in that link, Thanks!
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  8. spunk
    Posts : 4,792
    Windows 11 Pro 64 Bit 22H2
       New #6

    The Optical drive listing under the Boot tab is set by default and does not reflect whether there is an Optical drive or not.
    On The Main tab page, under the Hard Drive should list your CD drive if it was working.
    Just for a laugh, In the Bios, Under Security, or the Boot tab, select UEFI Bios and change it to Legacy, Save and Exit. Reboot back into the Bios and see if the CD drive shows up again.
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  9. Kai82
    Posts : 24
    Windows 10 64 Bit
    Thread Starter
       New #7

    spunk said:
    The Optical drive listing under the Boot tab is set by default and does not reflect whether there is an Optical drive or not.
    On The Main tab page, under the Hard Drive should list your CD drive if it was working.
    Just for a laugh, In the Bios, Under Security, or the Boot tab, select UEFI Bios and change it to Legacy, Save and Exit. Reboot back into the Bios and see if the CD drive shows up again.
    Well i guess I dont see the cd drive as a hard disk in bios, does it mean that it might have failed? Havent really tried out the legacy boot yet. Will try it out later.
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  10. spunk
    Posts : 4,792
    Windows 11 Pro 64 Bit 22H2
       New #8

    On The Main tab page, under the Hard Drive should list your CD drive if it was working.....If the CD drive is not listed on the Main page.... it is either not inserted fully into the laptop, or it has failed.
    Then it has failed and needs to be replaced.
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  12. enigma101
    Posts : 143
    Windows 10 Enterprise
       New #9

    Have you checked under Administrative Tools/Computer Management/Disk Management tool? It may simply not have a drive letter allocated. Just a thought......
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  13. spunk
    Posts : 4,792
    Windows 11 Pro 64 Bit 22H2
       New #10

    a good thought enigma, but if the optical drive is not in the Bios, it will not be listed under Disk Management.
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