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  1.    11 Dec 2016 #1
    Join Date : Dec 2016
    Posts : 24
    Windows 10 64 Bit

    CD/DVD Drive Missing in File Explorer And Device Manager.


    Hi, title says it all. I'm having problems with my computer CD/DvD drive where its not shown in File Explorer As (D: ) or even shown in Device Manager. I have tried inserting a disk and ejecting it out and it works fine. However the drive is just missing from the computer.

    Laptop: Sony Vaio S Series

    Click image for larger version. 

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    I have tried most of the fixes I have found on google and on the forums such as registry editing, uninstalling IDE ATA Controllers. Also, I found out that in my IDE ATA Controllers section, unlike others who have ATA Channel, mine doesnt shows that and instead only display - intel 7 series chipset family sata ahci controller.
    Only found out today that my disk drive was missing as i wanted to listen to a cd on my laptop.

    Anyone has any ideas? Thanks!
    Last edited by Kai82; 11 Dec 2016 at 11:29.
      My ComputerSystem Spec
  2.    11 Dec 2016 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,406
    Win 10 Pro (1709)

    Hi, as I recall some many months ago it was the case the drive would not be shown unless an optical medium was present. That changed (for me at least) so it's always shown.

    You could try this free cautious tool:
    Click image for larger version. 

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    Tweaking.com's repair tool (easy to find). Select only repair 18.
      My ComputerSystem Spec
  3.    11 Dec 2016 #3
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,198
    Windows 10 Pro

    Boot into Setup (Bios) under System Information or the Main window, it should show all of your drives. Is the Optical (CD/DVD) drive showing? If not, it is either not inserted fully into the laptop, or it has failed.
      My ComputerSystem Spec
  4.    11 Dec 2016 #4
    Join Date : Dec 2016
    Posts : 24
    Windows 10 64 Bit
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, as I recall some many months ago it was the case the drive would not be shown unless an optical medium was present. That changed (for me at least) so it's always shown.

    You could try this free cautious tool:
    Click image for larger version. 

Name:	Snap 2016-12-11 at 17.49.44.jpg 
Views:	2 
Size:	67.5 KB 
ID:	113262
    Tweaking.com's repair tool (easy to find). Select only repair 18.
    Hi! I have tried repairing with repair 18 however it still didnt work. Thanks still!
      My ComputerSystem Spec
  5.    11 Dec 2016 #5
    Join Date : Dec 2016
    Posts : 24
    Windows 10 64 Bit
    Thread Starter

    Quote Originally Posted by spunk View Post
    Boot into Setup (Bios) under System Information or the Main window, it should show all of your drives. Is the Optical (CD/DVD) drive showing? If not, it is either not inserted fully into the laptop, or it has failed.
    Hi spunk, I booted into the bios but im not sure if the optical drive is meant to be found in the main page of the bios. I have took some pictures (of bad quality sorry) and uploaded on imgur here http://imgur.com/a/qr2rl

    I also found out that the optical drive is still recognised in the boot priority options, does that in anyway shows that the optical drive is recognised? Even so, my computer doesnt boot the optical drive at start up as the optical drive would always make a loud sound when its booted up during startup before this problem happened.

    Hope you could review the images in that link, Thanks!
      My ComputerSystem Spec
  6.    11 Dec 2016 #6
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,198
    Windows 10 Pro

    The Optical drive listing under the Boot tab is set by default and does not reflect whether there is an Optical drive or not.
    On The Main tab page, under the Hard Drive should list your CD drive if it was working.
    Just for a laugh, In the Bios, Under Security, or the Boot tab, select UEFI Bios and change it to Legacy, Save and Exit. Reboot back into the Bios and see if the CD drive shows up again.
      My ComputerSystem Spec
  7.    12 Dec 2016 #7
    Join Date : Dec 2016
    Posts : 24
    Windows 10 64 Bit
    Thread Starter

    Quote Originally Posted by spunk View Post
    The Optical drive listing under the Boot tab is set by default and does not reflect whether there is an Optical drive or not.
    On The Main tab page, under the Hard Drive should list your CD drive if it was working.
    Just for a laugh, In the Bios, Under Security, or the Boot tab, select UEFI Bios and change it to Legacy, Save and Exit. Reboot back into the Bios and see if the CD drive shows up again.
    Well i guess I dont see the cd drive as a hard disk in bios, does it mean that it might have failed? Havent really tried out the legacy boot yet. Will try it out later.
      My ComputerSystem Spec
  8.    12 Dec 2016 #8
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,198
    Windows 10 Pro

    On The Main tab page, under the Hard Drive should list your CD drive if it was working.....If the CD drive is not listed on the Main page.... it is either not inserted fully into the laptop, or it has failed.
    Then it has failed and needs to be replaced.
      My ComputerSystem Spec
  9.    12 Dec 2016 #9
    Join Date : Oct 2016
    Suffolk UK
    Posts : 50
    Windows 10 Enterprise

    Have you checked under Administrative Tools/Computer Management/Disk Management tool? It may simply not have a drive letter allocated. Just a thought......
      My ComputersSystem Spec
  10.    12 Dec 2016 #10
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,198
    Windows 10 Pro

    a good thought enigma, but if the optical drive is not in the Bios, it will not be listed under Disk Management.
      My ComputerSystem Spec

 
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