1.    03 Dec 2016 #1
    Join Date : Dec 2016
    Posts : 5
    10

    Audio problems after clean reinstall


    Just did a clean reinstall of windows and have no audio. I'm showing a little red "X" on the audio icon at the lower right of the screen, and when I click on it, it Days "detecting problems" and then "troubleshooting couldn't identify the problem."

    I also went to device manager and tried to update the driver but it said "windows found driver software for your device but encountered an error while attempting to install it." It also said that "a device attached to the system was not functioning."

    I think maybe this could be a hardware problem because my speakers have a short in them near the jack and I've jury rigged them so that they still work. Maybe the CPU isn't able to find the device because of this?

    TIA for any help anyone can give.
      My ComputerSystem Spec
  2.    03 Dec 2016 #2
    Join Date : May 2016
    Posts : 834
    Windows 10 Pro

    After the clean install.....did you go to HP's website for your make/model PC and download/install all necessary drivers. Windows 10 uses the OS generic drivers which may or may not work.
      My ComputerSystem Spec
  3.    03 Dec 2016 #3
    Join Date : Dec 2016
    Posts : 5
    10
    Thread Starter

    OK, I've downloaded this program driver easy that has downloaded the driver, but now I can't figure out how to install it...
      My ComputerSystem Spec
  4.    03 Dec 2016 #4
    Join Date : Dec 2016
    Posts : 5
    10
    Thread Starter
      My ComputerSystem Spec
  5.    03 Dec 2016 #5
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,198
    Windows 10 Pro

    You do not need a 3rd party app. Just go to the HP Drivers site for your model HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
    Download the Chipset driver and install this first. Then the Audio driver, download the latest driver Ver 6.10.6457.0 Rev. A
    When you Run the driver, it unzips to a place on your C: drive usually C:\Drivers or some such, take note of where it unzips to. After unzipping, it should start the install. If not, then browse to the unzipped location and open the folder and double click Setup.exe
      My ComputerSystem Spec
  6.    03 Dec 2016 #6
    Join Date : Dec 2016
    Posts : 5
    10
    Thread Starter

    Quote Originally Posted by spunk View Post
    You do not need a 3rd party app. Just go to the HP Drivers site for your model HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
    Download the Chipset driver and install this first. Then the Audio driver, download the latest driver Ver 6.10.6457.0 Rev. A
    When you Run the driver, it unzips to a place on your C: drive usually C:\Drivers or some such, take note of where it unzips to. After unzipping, it should start the install. If not, then browse to the unzipped location and open the folder and double click Setup.exe
    OK, thanks. But I noticed that you posted the 410 drivers and I've got the 034 version. Will that work?
      My ComputerSystem Spec
  7.    03 Dec 2016 #7
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,198
    Windows 10 Pro

    Type in your model #, choose your version of Windows (ie) 32bit, or 64bit. Download the driver with the highest (latest) number
      My ComputerSystem Spec
  8.    03 Dec 2016 #8
    Join Date : Dec 2016
    Posts : 5
    10
    Thread Starter

    Ok, everything is good now. Thanks, all (especially Spunk.)
      My ComputerSystem Spec
  9.    03 Dec 2016 #9
    Join Date : Jun 2016
    Los Angeles
    Posts : 1,198
    Windows 10 Pro

    Glad I could help.
      My ComputerSystem Spec

 


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