Windows 10: Windows 10 don't shut down due to a driver problem

  1.    02 Dec 2016 #1

    Windows 10 don't shut down due to a driver problem


    Hi all,
    My HP EliteBook 8540w with windows 10 Pro 64, don't shut down, with fast startup enabled.
    It creates a Kernel Dump file.
    I have used WinDbg and got this result:
    On Thu 01-12-2016 23:06:19 your computer crashed
    crash dump file: C:\WINDOWS\Minidump\win32k.sys-20161201-2306.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x3D7D53)
    Bugcheck code: 0xAB (0x1, 0x1D0, 0x1D0, 0x300000003)
    Error: SESSION_HAS_VALID_POOL_ON_EXIT
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that a session unload occurred while a session driver still held memory.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    This can be an outdated driver, right?
    How can I identify it and solve it?

    Thanks
      My ComputerSystem Spec

  2.    02 Dec 2016 #2

    Please upload the .dmp file for analysis.
      My ComputerSystem Spec

  3.    02 Dec 2016 #3

    I am uploading it.
    Thanks
    Windows 10 don't shut down due to a driver problem Attached Files
      My ComputerSystem Spec

  4.    02 Dec 2016 #4

    First there is a forum specific for BSOD problems.
    With posting instruction for the DM log for analysing.
    Ask a moderator to move this thread to that forum.
      My ComputerSystem Spec

  5.    02 Dec 2016 #5

    Jorge Martins said: View Post
    Hi all,
    My HP EliteBook 8540w with windows 10 Pro 64, don't shut down, with fast startup enabled.
    It creates a Kernel Dump file.
    I have used WinDbg and got this result:
    On Thu 01-12-2016 23:06:19 your computer crashed
    crash dump file: C:\WINDOWS\Minidump\win32k.sys-20161201-2306.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x3D7D53)
    Bugcheck code: 0xAB (0x1, 0x1D0, 0x1D0, 0x300000003)
    Error: SESSION_HAS_VALID_POOL_ON_EXIT
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that a session unload occurred while a session driver still held memory.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    This can be an outdated driver, right?
    How can I identify it and solve it?

    Thanks
    Fast Startup is more trouble than worth. I have it turned off on everyone of my computers. Including my wife's computers.
      My ComputerSystem Spec

  6.    03 Dec 2016 #6

    Winuser said: View Post
    Fast Startup is more trouble than worth. I have it turned off on everyone of my computers. Including my wife's computers.
    Can you explain why, please?
    Thank You
      My ComputerSystem Spec


 

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