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  1.    02 Dec 2016 #1
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop

    Printing issue in windows 10


    Hi.I have a HP Photosmart 6520 printer with windows 10, Been working well until last few days.
    When I select an item to print from a web page I used to select the three dots top right and select print and within a few seconds the print would show up in the black screen that appears then gives a choice to print size etc, But now when select print nothing shows up in the black screen the small circle revolves to the right but nothing comes on screen.
    When I select print at bottom left the paper comes out of printer blank.
    Have uninstalled the printer and reinstalled with latest updates but with no luck, Very difficult when I require to print our a receipt or similar item.
    Any help on this Please.
    Many thanks David.
      My ComputerSystem Spec
  2.    02 Dec 2016 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,077
    Windows 10 Pro Build 1703

    You mentioned this happens when you print from web page. Have you tried another browser, maybe Firefox to see if this is a printer issue or browser issue?
      My ComputerSystem Spec
  3.    02 Dec 2016 #3
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,559
    Windows 10 x64 Home Version(1709) Build16299.64

    Hi did you get a disc with the printer, and install all the software from the disc.
    What seems to be happening is nothing is being found by the printer to download.
    Also see if using Edge Browser cures the problem
    Also go to Printer and Devices and see if your printer is set as Default Printer if not then click that and see if it works
    Last edited by hTconeM9user; 02 Dec 2016 at 09:43. Reason: Added
      My ComputerSystem Spec
  4.    02 Dec 2016 #4
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop
    Thread Starter

    Hi thanks all
    I'm using edge.
    Regarding the software cd yes I do have it but its for windows 8.I cant seemed to find the correct software for this printer to have the full package.Tried a few downloads but not much joy.
    The printer is working its just that issue with when I want to print receipts etc.
    Thanks
      My ComputerSystem Spec
  5.    02 Dec 2016 #5

    Hi...

    You Contact HP Support Team
      My ComputerSystem Spec
  6.    02 Dec 2016 #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,077
    Windows 10 Pro Build 1703

    Did you try with Firefox rather than Edge?

    Here is a link to HP's full package for your printer and 8.1 (I assume 64 bit)

    http://support.hp.com/ca-en/drivers/selfservice/hp-photosmart-c6200-all-in-one-printer-series/3194493/model/3308552



    You can also search yourself at support.hp.com
      My ComputerSystem Spec
  7.    03 Dec 2016 #7
    Join Date : Jun 2015
    UK
    Posts : 2,099
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Try using the HP printer diagnostic tools at http://support.hp.com/gb-en/document/c02073861

    Can you see the printer is connected and print a test page from it? If not, completely uninstall the driver and reinstall the latest version. Also check your USB cable connections are secure.
      My ComputersSystem Spec
  8.    03 Dec 2016 #8
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,077
    Windows 10 Pro Build 1703

    If David selects a different printer, say Microsoft PDF printer does the preview window show something other than blank? (according tho David's first post, the preview window shows blank)
      My ComputerSystem Spec
  9.    04 Dec 2016 #9
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop
    Thread Starter

    Many thanks to all for the help.
    Sorry for the delay in getting back to you,The reason is that my nine year old granddaughter came from school on Friday for the weekend.
    Regarding the setup, When I first had this printer it was on windows 8.1 then went to windows 10 all was working okay until about a week ago it started to play up.When I first had it when inserting the cd software I had an option to connect with usb or wifi don't get that option now maybe it has something to do with windows 10?.
    Will be having a good look at it today hoping to have some peace as i'm 67 today.
    Thanks all. Will let you know how I get on later.
    David.
      My ComputerSystem Spec
  10.    04 Dec 2016 #10
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop
    Thread Starter

    If David selects a different printer, say Microsoft PDF printer does the preview window show something other than blank? (according tho David's first post, the preview window shows blank)

    Regarding your question Yes it des show Blank..
      My ComputerSystem Spec

 
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