Printing issue in windows 10

dafydd · 02 Dec 2016

Hi.I have a HP Photosmart 6520 printer with windows 10, Been working well until last few days.
When I select an item to print from a web page I used to select the three dots top right and select print and within a few seconds the print would show up in the black screen that appears then gives a choice to print size etc, But now when select print nothing shows up in the black screen the small circle revolves to the right but nothing comes on screen.
When I select print at bottom left the paper comes out of printer blank.
Have uninstalled the printer and reinstalled with latest updates but with no luck, Very difficult when I require to print our a receipt or similar item.
Any help on this Please.
Many thanks David.

Caledon Ken · 02 Dec 2016

You mentioned this happens when you print from web page. Have you tried another browser, maybe Firefox to see if this is a printer issue or browser issue?

Samsung User · 02 Dec 2016

Hi did you get a disc with the printer, and install all the software from the disc.
What seems to be happening is nothing is being found by the printer to download.
Also see if using Edge Browser cures the problem
Also go to Printer and Devices and see if your printer is set as Default Printer if not then click that and see if it works

dafydd · 02 Dec 2016

Hi thanks all
I'm using edge.
Regarding the software cd yes I do have it but its for windows 8.I cant seemed to find the correct software for this printer to have the full package.Tried a few downloads but not much joy.
The printer is working its just that issue with when I want to print receipts etc.
Thanks

waltercarroll · 02 Dec 2016

Hi...

You Contact HP Support Team

Caledon Ken · 02 Dec 2016

Did you try with Firefox rather than Edge?

Here is a link to HP's full package for your printer and 8.1 (I assume 64 bit)

http://support.hp.com/ca-en/drivers/selfservice/hp-photosmart-c6200-all-in-one-printer-series/3194493/model/3308552

You can also search yourself at support.hp.com

Steve C · 03 Dec 2016

Try using the HP printer diagnostic tools at http://support.hp.com/gb-en/document/c02073861

Can you see the printer is connected and print a test page from it? If not, completely uninstall the driver and reinstall the latest version. Also check your USB cable connections are secure.

Caledon Ken · 03 Dec 2016

If David selects a different printer, say Microsoft PDF printer does the preview window show something other than blank? (according tho David's first post, the preview window shows blank)

dafydd · 04 Dec 2016

Many thanks to all for the help.
Sorry for the delay in getting back to you,The reason is that my nine year old granddaughter came from school on Friday for the weekend.
Regarding the setup, When I first had this printer it was on windows 8.1 then went to windows 10 all was working okay until about a week ago it started to play up.When I first had it when inserting the cd software I had an option to connect with usb or wifi don't get that option now maybe it has something to do with windows 10?.
Will be having a good look at it today hoping to have some peace as i'm 67 today.
Thanks all. Will let you know how I get on later.
David.

dafydd · 04 Dec 2016

If David selects a different printer, say Microsoft PDF printer does the preview window show something other than blank? (according tho David's first post, the preview window shows blank)

Regarding your question Yes it des show Blank..