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  1.    04 Dec 2016 #11
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop
    Thread Starter

    Just an update.
    I connected my laptop to the printer in question and all is working fine there So it must be a fault on the desktop.
    Been thinking of doing a repair. Have done the scannowsfc with no luck.
    What would be the best way to do a repair and keep all my contents of the C drive.
    David.
      My ComputerSystem Spec
  2.    04 Dec 2016 #12
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,050
    Windows 10 Pro Build 1703

    If another printer shows blank then this likely is not a printer issue but a browser issue. Unfortunately web is littered with this issue.

    The Ten forum thread Edge Browser - cannot print to pdf file talks to this issue. One solution for v1511 was to ensure KB3140768 was installed. I also looked at this KB and it said it needed to re-installed if you subsequently installed a language pack.

    Other solutions mention certain folders being missing. Any chance did you move any of your user folders?

    I believe if you need a quick fix while you investigate install Chrome or Firefox.

    The link I posted from HP was the full software bundle. You may also find firmware for your printer at the same site which may help with wireless. The wireless is likely something totally unrelated to blank screen in preview as you also get a blank screen when you select an internal PDF printer.
      My ComputerSystem Spec
  3.    05 Dec 2016 #13
    Join Date : Feb 2016
    Posts : 103
    windows 10 acer laptop
    Thread Starter

    Well i'm here again.
    Did a windows repair as there was another small issue on another program. It went okay all working fine now printer is a good one.
    many thanks to all who replied to my post.
    Merry xmas to all.
      My ComputerSystem Spec
  4.    05 Dec 2016 #14
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,559
    Windows 10 x64 Home Version(1709) Build16299.64

    Quote Originally Posted by dafydd View Post
    Well i'm here again.
    Did a windows repair as there was another small issue on another program. It went okay all working fine now printer is a good one.
    many thanks to all who replied to my post.
    Merry xmas to all.
    Glad you got it sorted and Merry Xmas to you as well
      My ComputerSystem Spec

 
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