Windows 10: External Hard Drive Issue.


  1. Posts : 8
    Windows 10 build 10130
       16 Jun 2015 #1

    External Hard Drive Issue.


    Hi,
    I have version 10130 which I installed as an ISO file via my dvd drive,this was after Windows update failed on several occassions to upgrade it from 10074.
    The problem that I have is that my Seagate 750gb External Hard Drive is not accessible to use for backups etc,the only
    place I can find it is in Device Manager which shows that driver is installed and the drive is working normally,it is shown as drive G,however when I do a drive search for backups I get the "no drives found" error.
    Any suggestions would be welcome.

    I have tried the drive on a second machine running 7 pro and it is found immediately and installed with no issues.
      My ComputerSystem Spec

  2.    16 Jun 2015 #2

    I have had a similar problem, which I believe, in my case, is associated with the USB. (presumably yours is USB?). I solved the problem by pulling out the usb connection whilst the OS was running, and reinserting it. Occasionally it still loses site of the ext, but it is not too troublesome.
      My ComputerSystem Spec


  3. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       16 Jun 2015 #3

    Silverwizard said: View Post
    Hi,
    I have version 10130 which I installed as an ISO file via my dvd drive,this was after Windows update failed on several occassions to upgrade it from 10074.
    The problem that I have is that my Seagate 750gb External Hard Drive is not accessible to use for backups etc,the only
    place I can find it is in Device Manager which shows that driver is installed and the drive is working normally,it is shown as drive G,however when I do a drive search for backups I get the "no drives found" error.
    Any suggestions would be welcome.

    I have tried the drive on a second machine running 7 pro and it is found immediately and installed with no issues.
    please post a screen shot of Disk Management.
    See: How to Post a Screenshot of Disk Management

    There's very little information to go on and there are many possible resolutions.

    One is that drive letters are not assigned, although you said Dev mgr see G: - the disk management will help there.
    If that's the case, assign drive letters while in Disk Mgmnt

    Another is that the USB ports are 3.0 and the driver is not installed - not sure if Dev mgr would see G: though.
    Try another USB port.

    It would be very helpful to have more information about your machine and ext drive:

    Please update the Systems Specs in your forum profile with complete information.

    • In the System Manufacturer/Model Number field, manually type Desktop or Laptop adding it to the information already in the field. The specific model number is important - there are often many models of a given series.
      For example, my machine is a HP Pavilion dv6, but there are tens of the dv6 series, so dv6-6c10us is the specific model.

    • Specify Custom Build as the manufacturer if it is not an OEM machine.

    The easiest way to do this is to use the information from a PUBLISHED Speccy report.
    See: Speccy - Publish Snapshot of your System Specs

    Post the link to the report that Speccy gives you and also open the Speccy link.
    Then click here to view your System Specs on this forum.

    When you have both windows open, put them side-by-side and simply copy the information, field by field, from the Speccy report to your System Specs.

    To see what information other members provide in their System Specs, click on My System Specs in the lower left of any post by any member.

    Thanks
      My ComputerSystem Spec


  4. Posts : 8
    Windows 10 build 10130
    Thread Starter
       16 Jun 2015 #4

    My System specs


    Operating System
    Windows 10 Pro Insider Preview 64-bit
    CPU
    Intel Pentium G2030 @ 3.00GHz 33 C
    Ivy Bridge 22nm Technology
    RAM
    4.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Motherboard
    Gigabyte Technology Co., Ltd. H61M-S1 REV 3.0 (Intel Pentium CPU G2030 @ 3.00GHz) 32 C
    Graphics
    BenQ DL2215 (1920x1080@60Hz)
    1024MB NVIDIA GeForce 210 (ASUStek Computer Inc) 46 C
    Storage
    298GB Seagate ST3320418AS ATA Device (SATA) 28 C
    Optical Drives
    HL-DT-ST DVDRAM GH40F ATA Device
    Audio
    Realtek High Definition Audio
      My ComputerSystem Spec


  5. Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       16 Jun 2015 #5

    Silverwizard said: View Post
    Operating System
    Windows 10 Pro Insider Preview 64-bit
    CPU
    Intel Pentium G2030 @ 3.00GHz 33 C
    Ivy Bridge 22nm Technology
    RAM
    4.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Motherboard
    Gigabyte Technology Co., Ltd. H61M-S1 REV 3.0 (Intel Pentium CPU G2030 @ 3.00GHz) 32 C
    Graphics
    BenQ DL2215 (1920x1080@60Hz)
    1024MB NVIDIA GeForce 210 (ASUStek Computer Inc) 46 C
    Storage
    298GB Seagate ST3320418AS ATA Device (SATA) 28 C
    Optical Drives
    HL-DT-ST DVDRAM GH40F ATA Device
    Audio
    Realtek High Definition Audio
    Thanks, could you also post the link to the Speecy publish, there's lots of information in there that could help (event items, driver versions ...)

    Did you try what Dave suggested?

    I'd still like to see the other information I requested in post# 3 - did you try any of those suggestions?

    Any luck?
      My ComputerSystem Spec

  6.    09 Aug 2015 #6

    Similar problem: Sees drive, but won't access it (other than status)


    Hi Guys, I hope this post is appropriate in this thread (I'm new at this, and a bit of a novice). My system sees my 3T WD external drive, but won't let me access it (and as you will see, it gives it a number, but not a letter). My 500GB Sony external drive (pulled from my crashed VIAO) lets me access documents, etc., but no user data, such as appdata (where my emails are stored from Thunderbird). Two separate issues, don't know if they're related. Here are my screen snips:

    Click image for larger version. 

Name:	Snip1.PNG 
Views:	6 
Size:	657.0 KB 
ID:	29976 and Click image for larger version. 

Name:	Snip2.PNG 
Views:	4 
Size:	138.4 KB 
ID:	29977

    Any thoughts? Thanks so much!

    Lee Jay

    p.s. tried removing and re-installing the WD as Dave suggested, but got the same result. I'm using a USB 3.0 in my new Windows 10 laptop.

    _________________

    Slartybart said: View Post
    Thanks, could you also post the link to the Speecy publish, there's lots of information in there that could help (event items, driver versions ...)

    Did you try what Dave suggested?

    I'd still like to see the other information I requested in post# 3 - did you try any of those suggestions?

    Any luck?
      My ComputerSystem Spec


 

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