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  1.    29 Nov 2016 #1
    Join Date : Oct 2016
    Posts : 16
    Windows 10 Home Build 14393

    Question about faulty ram


    My laptop has been freezing randomly lately and I've been trying to find the cause of the freezes. I've ran HP diagnostics a few times and one test came back as: Click image for larger version. 

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    But the all the other times It passed and I also ran memtest last night which showed 0 errors? Can a RAM stick/slot be faulty but still pass the tests?
      My ComputerSystem Spec
  2.    30 Nov 2016 #2
    Join Date : Jun 2016
    Los Angeles
    Posts : 952
    Windows 10 Pro

    If you have more then one RAM Stick, remove all but one and run the Extensive test again on each RAM stick separately. Also with Memtest for at least 7 passes each for each stick.
      My ComputerSystem Spec
  3.    30 Nov 2016 #3
    Join Date : Oct 2016
    Posts : 16
    Windows 10 Home Build 14393
    Thread Starter

    Ok I'll do that at some point today, I ran mem again last night because I will realised I only let it run for 4 passes the first time and this time I got an error
    Click image for larger version. 

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    Quote Originally Posted by spunk View Post
    If you have more then one RAM Stick, remove all but one and run the Extensive test again on each RAM stick separately. Also with Memtest for at least 7 passes each for each stick.
      My ComputerSystem Spec
  4.    30 Nov 2016 #4
    Join Date : Oct 2016
    Posts : 16
    Windows 10 Home Build 14393
    Thread Starter

    My laptop only has 1 stick according to specifications HP Notebook - 15-r101na Product Specifications | HP® Customer Support
    so is a RAM replacement in order?
      My ComputerSystem Spec
  5.    30 Nov 2016 #5
    Join Date : May 2015
    Smyrna, TN
    Posts : 279
    Win 10 Pro 64

    Are you comfortable opening up the laptop........if so you might want to re-seat the RAM and run the test again......
      My ComputerSystem Spec
  6.    30 Nov 2016 #6
    Join Date : Oct 2016
    Posts : 16
    Windows 10 Home Build 14393
    Thread Starter

    Yes I opened it up earlier but stopped half way through because I needed to use it, I'll re-seat the RAM and run the test tonight
    Quote Originally Posted by kipper View Post
    Are you comfortable opening up the laptop........if so you might want to re-seat the RAM and run the test again......
      My ComputerSystem Spec
  7.    01 Dec 2016 #7
    Join Date : Oct 2016
    Posts : 16
    Windows 10 Home Build 14393
    Thread Starter

    Re-seated the RAM and ran memtest again, still got an error
    Click image for larger version. 

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      My ComputerSystem Spec
  8.    01 Dec 2016 #8
    Join Date : Jul 2014
    Serbia
    Posts : 9,971
    W10 Insider + Linux
      My ComputersSystem Spec
  9.    01 Dec 2016 #9
    Join Date : Oct 2016
    Posts : 16
    Windows 10 Home Build 14393
    Thread Starter

    What do you mean by SW?
    Quote Originally Posted by CountMike View Post
      My ComputerSystem Spec
  10.    01 Dec 2016 #10
    Join Date : Jul 2014
    Serbia
    Posts : 9,971
    W10 Insider + Linux

    Quote Originally Posted by JosephCook View Post
    What do you mean by SW?
    SoftWare.
      My ComputersSystem Spec

 
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