Synaptics TouchPad Driver - Failed to Install

brummyfan · 05 Dec 2016

ellellell1 said:

Hi again, sorry for late reply.

I appreciate Helmut's input but I have given it a go anyway, since left over files might be the problem.
It appeared normally on the list so I uninstalled then checked for left over files (none).
I reinstalled again and still no luck unfortunately. Would Helmut indeed have a way forward on this?

I also tried installing the drivers with the model L50 (without the A) and still no luck there either

.
I'm hoping its not something to do with the Hardware...

If the laptop has Precision touchpad (HID Compliant mouse) and Synaptics touchpad installed, you can only use one of them, try disabling Precision touchpad or Synaptics TP, have a look here:How to Adjust Toshiba Laptop Touchpad Settings | Chron.com

Helmut · 06 Dec 2016

If the laptop has Precision touchpad (HID Compliant mouse) and Synaptics touchpad installed, you can only use one of them,

That's not the case. You can use both a HID-compliant mouse and the Synaptics Touchpad at the same time, if you wish, as you can see I have both on mine.
The Touchpad on/off is F5, or double tap top left on the Touchpad.

ellellell1 · 06 Dec 2016

Helmut said:

At the end of the day I don't know what has been done previously. It could just be something spilt on the touchpad and now it does not work.
I can only suggest re-installing Windows 10 along with the Toshiba drivers I have previously suggested. The UEFI(BIOS) on mine is 1.80.
Just for information, you should be seeing something like this, original Win 10 install 13 June, re-installed 4 Sept for other reasons:
Attachment 112498 Attachment 112499 Attachment 112500 Attachment 112501

Hi there. I have all things pointed out in red, however the Function Key application does work, but everytime I press F5 it keeps saying Touchpad disabled, even though the status says its enabled.

I tried W8.1 version on the app and several others but it doesn't seem to be connecting to the touchpad correctly.
Still no white light on actual touchpad either.

It may be possible that it is the actual hardware since it doesn't come up as I device and I have to actually click on show hidden devices to find it. I have done a full clean install and no difference is seen there either.

In fact just a week ago I decided to replace my own laptop internal keyboard since half the keys stopped working (6 years old), however my friends is only about 3 years old, but still I guess it is quite an age for a laptop.

ellellell1 · 06 Dec 2016

Helmut said:

That's not the case. You can use both a HID-compliant mouse and the Synaptics Touchpad at the same time, if you wish, as you can see I have both on mine.
The Touchpad on/off is F5, or double tap top left on the Touchpad.

Hi brummyfan.

HID mouse driver is the USB mouse that I am using, however I have tried your suggestion also and no luck there either. It would however be interesting to see if I could get Windows 8 installed and see if it actually is an OS driver problem or the hardware...

brummyfan · 07 Dec 2016

ellellell1 said:

Hi brummyfan.

HID mouse driver is the USB mouse that I am using, however I have tried your suggestion also and no luck there either. It would hoever be interesting to see if I could get Windows 8 installed and see if it actually is an OS driver problem or the hardware...

Hi ellellell1,
Can you switch to basic mode in BIOS? If you can, switch to Basic mode(Touchpad) from Advanced and try installing the Synaptics driver.
EDIT: View the post(8) by nulcxx in this thread:Solved TouchPad Nightmare - lagging, freezing - Windows 10 - Windows 10 Forums

Synaptics TouchPad Driver - Failed to Install-pic_2113.jpg

ellellell1 · 07 Dec 2016

brummyfan said:

Hi ellellell1,
Can you switch to basic mode in BIOS? If you can, switch to Basic mode(Touchpad) from Advanced and try installing the Synaptics driver.
EDIT: View the post(8) by nulcxx in this thread:Solved TouchPad Nightmare - lagging, freezing - Windows 10 - Windows 10 Forums

Thanks, I did have a brief look in the BIOS before and couldn't see an option for the touchpad but I will have another look as I might have missed it...

Edit: Yeah, no option for touchpad in the Bios v 1.8

ellellell1 · 13 Dec 2016

Its working!!! Finally... lol

My last attempt (which worked) involved unscrewing the laptop itself and navigating to the main connectors for the touchpad. I took the connectors out then placed them back in again, re-screwed everything back together, re-installed the driver and hey-presto!

Looks like it was just a loose connection after all...

So everything seems to be working now, even the led light on the touchpad itself.

Thanks for all the support, you guys are awesome!

brummyfan · 13 Dec 2016

ellellell1 said:

Its working!!! Finally... lol

My last attempt (which worked) involved unscrewing the laptop itself and navigating to the main connectors for the touchpad. I took the connectors out then placed them back in again, re-screwed everything back together, re-installed the driver and hey-presto!

Looks like it was just a loose connection after all...

So everything seems to be working now, even the led light on the touchpad itself.

Thanks for all the support, you guys are awesome!

Hi,
Well done, thanks for posting the solution :)